why is my alcatel one touch popc7 wont go to home screen when i turned it on

[AC Question]

i already hard reset it three times but it wont go to home screen..still the alcatel opening logo

 

[B. Diddy]

Welcome to Android Central! That often indicates faulty firmware or hardware. Are you able to boot into Safe Mode? How to turn on safe mode on Alcatel Pop C7. If not, see if you can boot into Recovery and wipe the cache partition or do a factory reset: ALCATEL 7040A Pop C7 - Recovery Mode - HardReset.info