02-05-2018 01:57 PM
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  1. Android Central Question's Avatar
    Android Central Question
    My Samsung 5 began erasing... I don't know why. When I put my gmail email and pw in it loops back. Three days now, everything I'm inputting is correct. My carrier states there is nothing they can do and it is a google/android issue. Help! It's been three days.
    02-05-2018 07:50 AM
  2. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Welcome to Android Central! Does this happen on any wi-fi network, or only your home network?

    Try booting into Recovery and wiping the cache partition, or doing another factory reset: https://support.t-mobile.com/docs/DOC-28492
    02-05-2018 01:57 PM
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