1. Android Central Question's Avatar
    My phone locked me out and wanted my puk code. I put in and then my pin, good I thought. The next day its asking me for the puk code again! I called Metro pcs 3 times and they were worthless!! I don't want the enter pin to get in phone Everytime and what's with the puk code again. I've checked my security settings, I've turned my phone off and on. Metro had me get in the settings again and I followed the instructions and it locked me out AGAIN. Help!
    09-09-2019 12:37 PM
  2. mustang7757's Avatar
    Hi, welcome to Android Forums

    I'd like to recommend creating a account so me or other members can assist you, as guest have limitations in replying here and if we need further Information to communicate with you.

    I'll provide a link to register, please come back to your post so we can further assist you . Thank you
    https://forums.androidcentral.com/sh...d.php?t=409154
    09-09-2019 12:54 PM
  3. mustang7757's Avatar
    You'll need you carrier to look at this , are you trying to use a different sim from another carrier?
    09-09-2019 12:54 PM
  4. Rukbat's Avatar
    The PUK code message means that you tried to enter the unlock code (and did it wrong or entered the wrong number) too many times. You need to enter that, then enter the proper unlock code for the SIM, or go back to the carrier or MVNO the phone was on originally. (A MetroPCS phone will work on MetroPCS or TMobile without proper unlocking - that's it.)

    If it's a MetroPCS phone and you're on MetroPCS, bring the phone into them when it's asking for the PUK code and ask them to please fix whatever their system broke. (They'll probably just replace the SIM.)
    09-09-2019 01:46 PM

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