Why is the a6 plus fingerprint sensor is not working properly?

[Android Central Question]

My a6 plus fingerprint is not working properly the sensor is working but I can't unlock my phone I can register my finger but is not unlock

 

[belodion]

First, make sure that sensor and finger are clean and dry. https://forums.androidcentral.com/showthread.php?t=409154

 

[B. Diddy]

Welcome to Android Central! Does it tell you that it doesn't recognize your fingerprint? Or does nothing happen at all?

 

[Rukbat]

Try a different app that requires a fingerprint - Applock - Fingerprint Pro will do. Then you'll be localizing where the problem is. Register an account here so you can continue the conversation here, instead of starting a new one every time you post. Once you've localized it (does Applock work or not), you can come back here and tell us. Put @Rukbat in the post, and I'll get an email that you mentioned me, so I'll know to come back.