Question Huawei honor 10 lite fingerprint lock not working

[Saad]

I'm unable to apply fingerprint lockscreen or any other pin pattern or password on my honor 10 lite, fingerprint is not faulty as I checked in the sensor test list it passed the fingerprint test, this problem started when I hard reset the device, before that fingerprint was working, when I try to apply a pattern or pin after the 2 steps, it returns back to the same screen its a loop

 

[belodion]

Welcome.

First, why did you hard reset?

 

[Saad]

There were lots of unwanted files and downloads on the phone over the years so instead of selecting and picking I preferred hard reset, my phone has android 10 and emui 10 aswell

 

[unique9876]

After hard reset, unable to apply fingerprint lockscreen or any pin/pattern/password on Honor 10 Lite. Fingerprint sensor passed test. When setting pattern/pin, it loops back to the same screen. Try: 1) Clear cache partition in recovery mode. 2) Reset lockscreen settings. 3) Update software. 4) Perform factory reset (backup data first). If issue persists, contact Honor support or visit service center.

 

[Saad]

After hard reset, unable to apply fingerprint lockscreen or any pin/pattern/password on Honor 10 Lite. Fingerprint sensor passed test. When setting pattern/pin, it loops back to the same screen. Try: 1) Clear cache partition in recovery mode. 2) Reset lockscreen settings. 3) Update software. 4) Perform factory reset (backup data first). If issue persists, contact Honor support or visit service center.

I already tried everything, cleared cache partition multiple times, reset the device multiple times after this problem, latest software is updated on the device, but nothing works this problem is very annoying, the app lock is working though that too only 6 digit pin

 

[unique9876]

If you have tried all the methods, but issue persists.
Contact Honor support or visit service center for further assistance.

 

[Saad]

If you have tried all the methods, but issue persists.
Contact Honor support or visit service center for further assistance.

What does clearing cache partition again do to fix this issue? I mean how is it related to the lockscreen settings

 

[Saad]

The real problem is not only being unable to apply fingerprint lock but any other pin pattern or passcode

 

[B. Diddy]

Welcome to Android Central! Has this always been your phone, or did someone else own it before you?

 

[Saad]

Welcome to Android Central! Has this always been your phone, or did someone else own it before you?

I bought it used but I did a factory hard reset when I bought it 4 years ago

 

[Saad]

I bought it used but I did a factory hard reset when I bought it 4 years ago

The fingerprint worked perfect all these years

 

[Saad]

Looks like no one has faced this problem before :/

 

[B. Diddy]

But you were otherwise able to set the phone back up with your account? And you're unable to set any lockscreen security at all?

 

[Saad]

But you were otherwise able to set the phone back up with your account? And you're unable to set any lockscreen security at all?

Yes I logged in from my same account which was previously being used by me on the device but yeah Im still unable to put any lockscreen password or configure fingerprint

 

[B. Diddy]

I'm guessing the system is up to date, but also check your Security menu to see if there are any Google Play system updates available. (This is assuming your phone is certified for Google Play in the first place.)

 

[Saad]

I'm guessing the system is up to date, but also check your Security menu to see if there are any Google Play system updates available. (This is assuming your phone is certified for Google Play in the first place.)

Where can I check that? I didn't understand sorry

 

[Saad]

Just checked security in settings and Google play system update says updated

 

[B. Diddy]

It might be worth doing another factory reset to see if that fixes it. If it was just a problem with setting up fingerprint unlock, then it might be an issue with just the fingerprint sensor hardware -- but if you can't even set a PIN/password/pattern for the lockscreen, then something else is going on.

Does it matter if you boot into Safe Mode? https://consumer.huawei.com/en/supp...d hold the volume,the power button to confirm.

 

[mustang7757]

Try safe mode if you can register fingerprint or if it works

 

[Saad]

It might be worth doing another factory reset to see if that fixes it. If it was just a problem with setting up fingerprint unlock, then it might be an issue with just the fingerprint sensor hardware -- but if you can't even set a PIN/password/pattern for the lockscreen, then something else is going on.

Does it matter if you boot into Safe Mode? https://consumer.huawei.com/en/support/content/en-us00737976/#:~:text=Press and hold the volume,the power button to confirm.

Ah man I've already done the reset multiple times I'm so fed up already... That's the problem that I can't even set a pin or pattern let alone the fingerprint sensor I think instead of trying to fix fingerprint, we need to fix why I can't set a pin or password or pattern, if we can fix that, I think the fingerprint sensor will also start working