My phone browser keeps opening a spam page. How to stop?

[semilovr12]

My browser starting opening this link [link removed by Moderator]

Taking about a phone system upgrade. I know its spam because the phones don't update through a web page. I can't get this window to go away. Every time I open the browser that spam window is the first one to open. How do I get it to stop opening? I ran a couple virus/malware checks and nothing is found, but obviously that's not accurate. Help please. Thanks

 

[dpham00]

What phone do you have?

Sent from my Verizon Samsung Galaxy Note 4

 

[B. Diddy]

Welcome to Android Central! Try going to Settings>Apps>All​, select the browser, and Force Stop, then Clear Cache/Clear Data. If the browser syncs with Chrome (or if you're using Chrome), make sure you clear out your Chrome history on your desktop as well, since they sync.

 

[haberpth]

Welcome to Android Central! Try going to Settings>Apps>All​, select the browser, and Force Stop, then Clear Cache/Clear Data. If the browser syncs with Chrome (or if you're using Chrome), make sure you clear out your Chrome history on your desktop as well, since they sync.

I had the same problem. I followed your instructions and it seems to have stopped. Thanks!!!

 

[Silver3904]

I had the same problem and used the solution posted above of force stop and it worked fine

 

[ashusmile2]

Plzz hlp m3

I had the same problem and used the solution posted above of force stop but it didnot worked.

 

[prasannapks]

I had the same problem and used the solution posted above of force stop but it didnot worked.

I followed above process but didn't work on my moto z play .plz give solution

 

[Mubashir Abbas]

I had the same problem on my Moto G1. It sometimes happens when you download an app off the internet which ends up having a virus. Best way to deal with it is to do the following:

1. Go to Settings > Storage > Apps
2. Go to Downloaded and look for an app without a name. Usually listed near the middle or the bottom.

Deleting this app should remove the virus. Hope this works for you.

 

[Rukbat]

Mubashir, a better way - only download known-good apps from the Play store.

 

[Ador Khaan]

I had the same problem on my Moto G1. It sometimes happens when you download an app off the internet which ends up having a virus. Best way to deal with it is to do the following:

1. Go to Settings > Storage > Apps
2. Go to Downloaded and look for an app without a name. Usually listed near the middle or the bottom.

Deleting this app should remove the virus. Hope this works for you.

Love you man. This worked for me like magic. I had a feeling that something like this happened a few days ago. But couldn't find the app. You're a life saver man...

 

[donovan elliott]

While I am browsing the internet I keep getting a pop-up window to [link removed by mod] <a spam site> plz help

 

[B. Diddy]

Welcome to Android Central! Did you read through this thread before posting your question?

 

[Kareem Badawii]

this is working for me! thank u so much i was really suffering! i have been looking for a solution about month ago!

 

[LetiaEsor]

I had the same problem on my Moto G1. It sometimes happens when you download an app off the internet which ends up having a virus. Best way to deal with it is to do the following:

1. Go to Settings > Storage > Apps
2. Go to Downloaded and look for an app without a name. Usually listed near the middle or the bottom.

Deleting this app should remove the virus. Hope this works for you.

Oh my goodness you are a lifesaver. I did what you listed and it worked. I found an app I wasn't familiar with and deleted it. It worked like a charm after that. I don't see those random pop ups. Thank you!

 

[B. Diddy]

Welcome to Android Central, and I'm glad this thread helped!