Locked photos

[Brenda Webber]

I locked some photos and notes on my LG G4, and now when I try to view them I get an error message saying 'lock must be reset due to an encryption key issue' and I'm prompted to enter my gmail and password. When I do this I am advised that the password does not match, and I know it is correct. Please help me get to my pictures

 

[H3aTeRzz]

What method did you use to lock them, on your LGG4?