06-08-2010 05:26 PM
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  1. derik123derik123's Avatar
    With the new HTC Evo coming out on the 4th, I was wondering as to how it would work with upgrading. I am a sprint PREIMERE customer so i am able to upgrade yearly. I checked my upgrade status and it said i was able to upgrade on/after june1st. Correct? Will the Evo still cost 200? or...? Thank you
    05-13-2010 05:16 PM
  2. jedisrus's Avatar
    Yes you can and yes that is the cost.
    05-13-2010 05:22 PM
  3. JohnnyKat's Avatar
    I'm in the same boat!
    I believe your are correct- we can get the Evo for the $199 price with our Premiere upgrades. Of course this is $199 after a $100 mail in rebate- or you can pre order from Best Buy and the hundred bucks will be taken off at the point of purchase!

    Anyone know if there will be an activation fee?
    05-13-2010 05:24 PM
  4. deekoi's Avatar
    I'm in the same boat. I have the pre and am a sprint premiere member. My impression of this is that we will have to renew our plan to 2 year contract starting from the day we get the phone. I'm guessing we will need to go in the store or order via tele-sales.


    I don't think we can go into best buy and pre-order? i don't know that one....
    05-13-2010 05:24 PM
  5. derik123derik123's Avatar
    well i was talking to sprint chat and the lady was saying that it would only be 75$ off the cost of whatever it would cost un-subsidized....?
    05-13-2010 05:25 PM
  6. derik123derik123's Avatar
    yeah, can we one year palm pre owners pre order at bestbuy?
    05-13-2010 05:25 PM
  7. deekoi's Avatar
    I'm in the same boat!
    I believe your are correct- we can get the Evo for the $199 price with our Premiere upgrades. Of course this is $199 after a $100 mail in rebate- or you can pre order from Best Buy and the hundred bucks will be taken off at the point of purchase!

    Anyone know if there will be an activation fee?
    I thought one of the benefits of premiere members is no activation fees?
    05-13-2010 05:25 PM
  8. jedisrus's Avatar
    I think the no activation fees is only if you upgrade online.
    05-13-2010 05:30 PM
  9. tojoe616's Avatar
    Okay hope to help clear up the Best Buy end of things. If you are 1 year premier eligible then you will receive the full discount of a 2 year upgrade at best buy if you sign another 2 year agreement. This should make the phone 199.99. All 1 year premier upgrades begin on the 1st of the month in the month you signed up. So all the launch day Palm Pre owner should see that their 1year premier upgrade date is June 1st( just in time for the Evo smart Sprint )
    05-13-2010 05:41 PM
  10. derik123derik123's Avatar
    Okay hope to help clear up the Best Buy end of things. If you are 1 year premier eligible then you will receive the full discount of a 2 year upgrade at best buy if you sign another 2 year agreement. This should make the phone 199.99. All 1 year premier upgrades begin on the 1st of the month in the month you signed up. So all the launch day Palm Pre owner should see that their 1year premier upgrade date is June 1st( just in time for the Evo smart Sprint )
    just talked to a sprint agent and you can.

    Customer
    okay. How about this... The evo is avaible via best buy mobile for pre-order. Will i be able to pre order the evo from bestbuy??

    5:50:38 PM AgentKeidra T
    If they have the phone for pre-order you can.
    05-13-2010 05:54 PM
  11. ddpacino's Avatar
    Okay hope to help clear up the Best Buy end of things. If you are 1 year premier eligible then you will receive the full discount of a 2 year upgrade at best buy if you sign another 2 year agreement. This should make the phone 199.99. All 1 year premier upgrades begin on the 1st of the month in the month you signed up. So all the launch day Palm Pre owner should see that their 1year premier upgrade date is June 1st( just in time for the Evo smart Sprint )
    Came, signed up, looking for my answer and got it! Thanks man.... cant wait til the 4th to get that EVO!! Coming from the Palm Pre & Precentral, this will be added to my daily stops . I LOVE webOS, and sparingly used Android -- I hope its not a letdown... =\
    05-13-2010 06:02 PM
  12. estebancam's Avatar
    I actually just posted on the forums about this very same thing. I am coming from the Pre and will get the Evo as well. Fantastic device. And like you, I hope android doesn't let me down... webOS is almost perfect in UI.

    I am very VERY excited to get the Evo. Can't wait. I have been using the incredible to get a hang of the software, and man is it cool all the stuff you can do. I especially love that things that us webOS users consider "hacks" are in the official app catalogue for Android! (themes, keyboards, overclock, tethering, etc.)
    05-13-2010 06:07 PM
  13. tojoe616's Avatar
    Came, signed up, looking for my answer and got it! Thanks man.... cant wait til the 4th to get that EVO!! Coming from the Palm Pre & Precentral, this will be added to my daily stops . I LOVE webOS, and sparingly used Android -- I hope its not a letdown... =\
    I'm sure you will grow to love android. If not you have a 30 day garuntee from Best Buy in which you can return your Evo 4G ( ) and swith back to your Pre and reset your eligibility to the previous date and get your money and fees(credited on the bill) all returned to you.
    05-13-2010 06:10 PM
  14. ewhiteboy's Avatar
    So I just spoke with both a Sprint and Best Buy representative and my future advice for anyone would be to talk with the people at Best Buy from now on. I called because I too am coming from a Pre and would be 2 days short of the 1 year upgrade and I am a Premier customer. The rep from Sprint said that I wouldn't be able to take another family members' upgrade (2 year upgrade) from them to apply on my phone number and get the mail-in rebate without that phone line having the phone activated for at least 30 days with the EVO on it. That happens to be unacceptable in my opinion so I then called a rep from Best Buy and she said that is completely wrong and I would be able to take one of the upgrades (there are two 2-year upgrades in my fam) and apply it to my line and automatically get the rebate in store. I'm really glad these two companies are sharing all the rules/regulations with each other, but if Best Buy isn't supposed to be doing this, then it's probably better they aren't on the same page.

    Bottom line: Sprint can't be trusted.

    Hope this helps those that have upgrades within a family plan so you aren't paying full price I don't happen to know if those that resigned a plan when they got their Pre after the 6th if they will be able to get a discount but the Best Buy rep said you can call Sprint to have them bump the date for a 1 year discount as long as it's only a few days. She said it doesn't happen all the time but sometimes they make exceptions. Good luck!
    05-13-2010 07:17 PM
  15. tojoe616's Avatar
    So I just spoke with both a Sprint and Best Buy representative and my future advice for anyone would be to talk with the people at Best Buy from now on. I called because I too am coming from a Pre and would be 2 days short of the 1 year upgrade and I am a Premier customer. The rep from Sprint said that I wouldn't be able to take another family members' upgrade (2 year upgrade) from them to apply on my phone number and get the mail-in rebate without that phone line having the phone activated for at least 30 days with the EVO on it. That happens to be unacceptable in my opinion so I then called a rep from Best Buy and she said that is completely wrong and I would be able to take one of the upgrades (there are two 2-year upgrades in my fam) and apply it to my line and automatically get the rebate in store. I'm really glad these two companies are sharing all the rules/regulations with each other, but if Best Buy isn't supposed to be doing this, then it's probably better they aren't on the same page.

    Bottom line: Sprint can't be trusted.

    Hope this helps those that have upgrades within a family plan so you aren't paying full price I don't happen to know if those that resigned a plan when they got their Pre after the 6th if they will be able to get a discount but the Best Buy rep said you can call Sprint to have them bump the date for a 1 year discount as long as it's only a few days. She said it doesn't happen all the time but sometimes they make exceptions. Good luck!
    To clarify this some more, both are correct in what they are telling you. Sprint does mail in rebates. To receive the rebate the phone must stay on the line for 30 days. Best Buy however does not have mail in rebates, all pricing is instant and final at the day of purchase. So we are able to use the upgrade of another line and immediately swap the phone because you are not depending on receiving a mail in rebate.

    The premier 1 year qualification applies to the primary line on a $69.99+ individual plan or a $129.99+ family plan.

    If you are premier upgrade eligible you may upgrade your line on the 1st of the month in which you originally signed your contract. So say you signed up on June 28th 2009, your premier eligibility date will be June 1, 2010

    If a customer is within 14 days of a 2year upgrade sprint will bump them up if you call in and ask them to move it.
    05-13-2010 07:28 PM
  16. heberman's Avatar
    I wish I could buy mine at Best Buy. Unfortunately, no Best Buys in my state (Utah) sell Sprint phones. Oh well - mail-in rebate time, I guess.
    05-13-2010 07:34 PM
  17. tojoe616's Avatar
    I wish I could buy mine at Best Buy. Unfortunately, no Best Buys in my state (Utah) sell Sprint phones. Oh well - mail-in rebate time, I guess.
    Yeah that sucks, regionally you are only allowed to carry 3 providers in store by law. We are starting an insta-ship program that will allow us to activate sell and instantly ship a phone to your doorstep in 24hours. Not sure its available to preorders though. This is something that Carphone Warehouse(Best Buy Mobile partner) in Europe has used for years to great success.
    05-13-2010 07:56 PM
  18. bucc0303's Avatar
    So I just spoke with both a Sprint and Best Buy representative and my future advice for anyone would be to talk with the people at Best Buy from now on. I called because I too am coming from a Pre and would be 2 days short of the 1 year upgrade and I am a Premier customer. The rep from Sprint said that I wouldn't be able to take another family members' upgrade (2 year upgrade) from them to apply on my phone number and get the mail-in rebate without that phone line having the phone activated for at least 30 days with the EVO on it. That happens to be unacceptable in my opinion so I then called a rep from Best Buy and she said that is completely wrong and I would be able to take one of the upgrades (there are two 2-year upgrades in my fam) and apply it to my line and automatically get the rebate in store. I'm really glad these two companies are sharing all the rules/regulations with each other, but if Best Buy isn't supposed to be doing this, then it's probably better they aren't on the same page.

    Bottom line: Sprint can't be trusted.

    Hope this helps those that have upgrades within a family plan so you aren't paying full price I don't happen to know if those that resigned a plan when they got their Pre after the 6th if they will be able to get a discount but the Best Buy rep said you can call Sprint to have them bump the date for a 1 year discount as long as it's only a few days. She said it doesn't happen all the time but sometimes they make exceptions. Good luck!
    I just got off the phone with best buy and they said technically they can do it but they are not supposed to. The reason for this is they are not supposed to thru Best buy because they frown on it. This is just someone in mobile that I talked to. Clarification would be great
    05-13-2010 08:20 PM
  19. klamer's Avatar
    I also am a Pre hope-to-be convert. I called Sprint today and the person I spoke with said I was eligible for the 1 year premier upgrade discount of 75 dollars...off of the full price so 375 with no mail in rebate from the sprint store

    I'll stop by the sprint store before the 4th to verify but I'll probably be buying from Best Buy for 199...especially since I have 2 phones to buy, as long as the BB price of 199 applies to me too.
    05-13-2010 08:21 PM
  20. bucc0303's Avatar
    now I just got off the phone at another location of Best Buy and they are saying that they can do the 2 year rebate as long as another line on my account is elligible. I can use there rebate. Who am I to believe??????????????????????????
    05-13-2010 08:28 PM
  21. bucc0303's Avatar
    With the new HTC Evo coming out on the 4th, I was wondering as to how it would work with upgrading. I am a sprint PREIMERE customer so i am able to upgrade yearly. I checked my upgrade status and it said i was able to upgrade on/after june1st. Correct? Will the Evo still cost 200? or...? Thank you
    Let me get this straight BEST BUY will give 1 year premiere members with the $75 off discount the full 150 and instant rebate as long as you sign a 2 year agreement? Am I misunderstanding you?
    05-13-2010 08:52 PM
  22. jedisrus's Avatar
    I year premiere members already have the full discount at 1 year. Best buy isn't doing anything special there.
    05-13-2010 09:00 PM
  23. klamer's Avatar
    Man I don't know what the story is for sure. From the Sprint website premier rewards

    To thank you for choosing us, we treat you to incredible savings on primary phone upgrades every 12 months--10 months earlier than our standard offers (requires a 2-year service agreement). We also waive the upgrade fee, and, if you upgrade online, you can forget the shipping and activation fees. See when you're eligible in the My device & media tab.
    05-13-2010 09:05 PM
  24. derik123derik123's Avatar
    Alright... So back in june i opened up a sprint account for the palm pre. In march(2010) my mom was called by sprint and they said if we added a line to my contract they would only charge us 58$/month per phone. So we obviously took that deal. I went onto sprint chat today to find out how upgrading would work on the evo. The first lady said that the palm pre line wasn't the main line so i wouldn't be able to upgrade. till next year. So she suggested that i could make the palm pre the main line. I said sure. She then randomly disconnects without saying anything and i get connected to another chat rep. this rep said that the palm pre line was not able to upgrade until a full billing cycle because it had switched as to the main line. The other rep never told me this would happen. So i was arguing with him as to why this would have happened because the palm pre line should have been the main line all along. but when the person who sold my mom the phone activated her phone she made it the primary line rather than the pre. So that rep told me to call sprint and resolve it there.
    I called sprint.. and the first lady said that she couldn't do anything and she passed my phone call onto another higher ranked rep. When i finally got done talking to her she told me that i would be able to upgrade to the evo at the end of my billing cycle(Which happens to be 6/07/10 3 days after the evo comes out.) She told me that for my trouble instead of getting just 75$ off the non-subsidized price i would be getting the full 150$ rebate making the phone come out to 200$. But... I'm a sprint premiere customer... shouldn't i already get that?

    any ideas? am i getting ripped? should i call back and complain and say i want more off?

    thanks
    05-13-2010 09:37 PM
  25. r-nice's Avatar
    Premiere customers get the $150 discount after one year. That is how it works.
    05-13-2010 10:03 PM
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