1. dizzydevil78's Avatar
    I bought a lgus991 that is still on 5.1. The articles I found said 6.0 was released back in January by US Cellular (the carrier the phone is from) but I'm using Consumer Cellular and wonder if this is the reason it keeps saying their is no update available.

    I tried airplane mode and also cleared the framework services with no luck. Is there a way to force the android update on these devices?
    06-22-2016 03:10 PM
  2. Ikeman90's Avatar
    The link wont take you straight to the section but there is a portion of the page where it appears you can use your computer.

    LG G4 US991 SOFTWARE UPDATE

    click software update > software update tool

    tell me how it works for ya
    dizzydevil78 likes this.
    06-22-2016 03:21 PM
  3. dizzydevil78's Avatar
    Thanks for the idea. I finally got the software to see the phone and it said I had the most up to date version as well. The phone claims I have US99111a version installed which isn't even on their web page.
    06-22-2016 04:11 PM
  4. mikeytg1024's Avatar
    I have a LGUS991 on Consumer Cellular and I got the update to Android 6.0 when I first turned on the phone several months ago. I am sure that the update comes from LG because it updated before I even set it up for Consumer Cellular.

    The page referenced above says the latest version is US99120c yet I have US99120a, but I am not offered an update to c. I asked around and was told that different model numbers may see small differences in the latest version so I guess it's OK.
    dizzydevil78 likes this.
    06-23-2016 05:34 AM
  5. dizzydevil78's Avatar
    Did you have the SIM in the phone when it got the upgrade? Maybe I can try that after a reset I guess. I'd at least like to get off of 5.1 hoping the battery is much better in the 6.x.
    06-23-2016 08:54 AM
  6. dizzydevil78's Avatar
    Also, does yours have any US Cellular apps on it? Reading other forums it sounds like the US991 was sold as both a US Cellular version and also an unlocked version that has no trace or relation of US Cellular. Confusing.....
    06-23-2016 08:58 AM
  7. mikeytg1024's Avatar
    I bought mine unlocked from Amazon, no apps, logos or anything related to US Cellular.
    dizzydevil78 likes this.
    06-24-2016 05:19 AM
  8. dizzydevil78's Avatar
    I pulled the SIM Memory card and skipped all authentication options after a factory reset. It still showed up to date via OTA and PC Software. I guess I'm stuck with 5.1 unless I want to flash the thing. Thank you for all the ideas.
    06-24-2016 12:09 PM
  9. dizzydevil78's Avatar
    So I contacted LG about this as I can't seem to find any other solution to get this updated and got one reply. They informed me it is indeed a US Cellular model but 1. unlocked and 2. not registered in their system. They claimed that the only way to upgrade it is to sign up for service with that carrier (so it registers with them) or use the PC software tool. I informed them that the software tool shows I have the latest update already at 5.1 and the conversation died there with no response for 2 months. Maybe it was just a canned response and not to be taken seriously.
    10-06-2016 10:08 AM

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