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  1. Soggynacho's Avatar
    I have an lg stylo 4, via Straight Talk. Running 8.1 Oreo. It always detected 2 or 5 ghz on any wifi connections available in the past. My gf got a new router. Once it was hooked up it showed a 2 and 5 ghz connection available. Then suddenly before I could connect my phone to the 5ghz, the screen looked like it did a page refresh and all the 5ghz options went away. All of them! Even all my neighbors, too. Even ones that I couldnt connect to because I did not kbow the password. Its as if my phone just refuses to show any 5ghz connections available, at all? She connected to it with her S9+ with no problem. Now no matter where I go, my phone will not show any 5ghz connections at all, now. I have seen other threads describing the same thing and I do not see any resolution to this issue on these threads. I have done all the obvious things. Reboot the phone look in my advanced Wi-Fi connection options but there is absolutly nothing that is obvious that fixes this problem. There is no option to toggle between 2 or 5ghz in my options. Any ideas?
    11-04-2019 02:44 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! When you bring up the details of the wi-fi network in your Settings>Wi-fi menu, what throughput speed is it showing?
    11-04-2019 04:16 PM
  3. Soggynacho's Avatar
    Wi-Fi notification
    Keep wifi on whwn screen is off
    Switch to movile data
    Passpoint
    Wi-Fi direct
    Connect by wps button
    Connect by wps pin
    Install certificates
    Mac address
    IP address
    Attached Thumbnails No longer seeing 5ghz connections for wifi-screenshot_2019-11-04-17-00-47.jpg  
    11-04-2019 05:05 PM
  4. Soggynacho's Avatar
    Only shows the 2ghz connection.
    11-04-2019 05:06 PM
  5. B. Diddy's Avatar
    Sorry -- I mean that when you're connected to the wi-fi network, go to Settings>Wi-fi, and tap on the network you're using. On my Pixel 3 XL, it shows the frequency being used (2.4 vs 5 GHz) as well as the Transmit Link Speed.
    11-04-2019 05:11 PM
  6. Soggynacho's Avatar
    Phone does not have options to see more information about the connection. Only shows available connections and which one you are connected to. It literally took away all the 5ghz connections off my screen right before my eyes, for no reason.
    11-04-2019 05:18 PM
  7. B. Diddy's Avatar
    Let's take one step back, since the screenshot you're showing is Advanced Wi-fi. What do you see when you're just in the Settings>Wi-fi menu? At the top should be the wi-fi network you're currently connected to, correct? Tap on that network name (or the gear icon associated with it) -- but not the wi-fi toggle switch. Still shows nothing?
    11-04-2019 05:21 PM
  8. Soggynacho's Avatar
    Do not have any Wi-Fi available at the moment. If I remember correctly, taping on the network name will give me the option to save or forget that connection.
    11-04-2019 05:23 PM
  9. Soggynacho's Avatar
    This is what I see in my Wi-Fi options.
    Attached Thumbnails No longer seeing 5ghz connections for wifi-screenshot_2019-11-04-17-26-45.jpg  
    11-04-2019 05:29 PM
  10. B. Diddy's Avatar
    You have to connect first, and then tap on the network to get all of the network details. It looks like you're not currently connected to any of those networks.
    11-04-2019 07:01 PM
  11. Soggynacho's Avatar
    This is what I see when I click on the connected network. No options to do anything. Only save or forget network.
    Attached Thumbnails No longer seeing 5ghz connections for wifi-screenshot_2019-11-07-21-12-43.jpg  
    11-07-2019 09:17 PM
  12. B. Diddy's Avatar
    Ok, that's more helpful to see. And I assume you the phone doesn't see an SSID called MySpectrumWiFi18-5G, correct?

    Does this happen in Safe Mode as well? https://support.t-mobile.com/docs/DOC-37693
    Laura Knotek likes this.
    11-08-2019 12:39 AM
  13. Soggynacho's Avatar
    No, I do not. That is what I am saying. I no longer see any 5g connections, regardless of who's wifi it is.
    11-08-2019 08:16 AM
  14. B. Diddy's Avatar
    That's what I figured -- can you try Safe Mode?
    11-08-2019 11:19 AM

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