Phone: Moto X (2nd generation)
Carrier: Republic Wireless
OS: Lollipop 5.1 (I think...I haven't checked in a while)
Hi all,
Any help would be much appreciated. This phone is basically where my job lives, so I'm professionally very hindered without it.
The problem:
I've had my Moto X (2nd gen) for about 54 weeks (which makes me think someone programmed my phone to fail just after warranty period), and it is stuck in what I believe is called "boot loop." Basically, it forever shows the very first screen you see when powering it on--the blue Motorola symbol on a white background, with "powered by android" at the bottom of the screen. It has been on this screen for about 4 hours now, and does not change unless I try to restart the phone / enter system recovery.
By holding the power button I can get it to attempt a restart...screen goes black and then it powers up again automatically (i.e., it doesn't "turn off" as such, it turns off and then automatically powers back on), but only gets to the same screen mentioned before, and then hangs there indefinitely.
The background to all this...
1) Phone has not been rooted, hacked, or otherwise had its OS modified (that I know of). It is a stock Android. Android version, I think, is 5.1. It's been a while since I last looked.
2) Phone has no apps installed that were not found on the Play Store. The most "fringe" or "risky" apps I have are CCleaner, Ever Accountable, a custom "My Church" app by Elexio, ES App Locker, ES File Explorer, Startup Manager, Web Blocker, and MTG Unofficial. I had Automate at one point, but it scared the daylights out of me and I uninstalled it without ever using it. The only game I have right now is Solitaire. I am the most boring phone owner you know.
3) I just installed AVG Antivirus from the Play Store last week. I finally got around to activating it this morning, about 2 hours before all the trouble started. That correlation is a red flag in my mind, but I'm a total novice about phones. I remember seeing something like "1 issue detected" during its initial scan, but then the toddler needed breakfast so that went unresolved. I think the next thing that happened with the phone was taking a photo of cream cheese all over the kiddo's face. I doubt the problem is cream cheese, but I AM a novice. Maybe the virus/issue bricked my phone to protect itself from AVG and/or cream cheese.
4) I typically run the memory margin pretty thin. I get "Phone is low on space" warnings about once/month and then have to delete photos, uninstall apps, etc. Just had one a few days ago and so I uninstalled a few apps and deleted some photos and videos.
5) The issue began while I was doing some lengthy required reading. I needed a break (Skyrim, duh), so I grabbed my phone to set a break timer. As soon as I unlocked it (or maybe I hit the Recents button), the phone cascaded all my recent apps and an error instantly appeared: "Unfortunately, Google app has stopped." I tried to hit "Okay" several times without success, and then I hit the power button. Phone blacked out, and I hit power again. Nothing. I waited 5 seconds and tried again. Nope. I waited about 30 seconds and tried again, this time holding the power button for a few seconds. No reaction from phone. While I was wondering what the Moto X equivalent of a sternum rub might be, it suddenly powered on and then hung on the first boot screen.
I did manage to get into the Android System Recovery menu just a bit ago. I used the volume keys to select "recovery." The phone went to that same old blue-and-white boot screen, but it was different...it didn't do the startup vibration for quite a while. Then, the screen went black. Now I just have a black screen, and occasionally a brief flashing image of a green Android man lying on the ground with his belly open and a red triangle/exclamation symbol, with text below that reads "No command." I thought ASR was supposed to show a constant image of the same, but whatever. I'm using Lollipop directions from Motorola's "global customer help portal."
So far, so good. However, when I'm in recovery mode and do Step 4 ("press and hold the Power button then press and release the Volume Up button to display the menu options.") all I get is 2 lines of yellow text at the bottom of a black screen (looks like command prompt text) that indicate some kind of error or lack of content.
EDIT: The text says something like "Err: can't mount cache." There's more to it, but it only flashes on screen for about 1 second and then disappears. I can only get that to happen once per boot.
WHAT IS GOING ON???? It's like my phone just up and decided to die. I have never installed shady apps, visited shady websites (that I know of), or anything like that with this phone. I occasionally access unsecured public WiFi.
Any help is much appreciated. Thanks!
Carrier: Republic Wireless
OS: Lollipop 5.1 (I think...I haven't checked in a while)
Hi all,
Any help would be much appreciated. This phone is basically where my job lives, so I'm professionally very hindered without it.
The problem:
I've had my Moto X (2nd gen) for about 54 weeks (which makes me think someone programmed my phone to fail just after warranty period), and it is stuck in what I believe is called "boot loop." Basically, it forever shows the very first screen you see when powering it on--the blue Motorola symbol on a white background, with "powered by android" at the bottom of the screen. It has been on this screen for about 4 hours now, and does not change unless I try to restart the phone / enter system recovery.
By holding the power button I can get it to attempt a restart...screen goes black and then it powers up again automatically (i.e., it doesn't "turn off" as such, it turns off and then automatically powers back on), but only gets to the same screen mentioned before, and then hangs there indefinitely.
The background to all this...
1) Phone has not been rooted, hacked, or otherwise had its OS modified (that I know of). It is a stock Android. Android version, I think, is 5.1. It's been a while since I last looked.
2) Phone has no apps installed that were not found on the Play Store. The most "fringe" or "risky" apps I have are CCleaner, Ever Accountable, a custom "My Church" app by Elexio, ES App Locker, ES File Explorer, Startup Manager, Web Blocker, and MTG Unofficial. I had Automate at one point, but it scared the daylights out of me and I uninstalled it without ever using it. The only game I have right now is Solitaire. I am the most boring phone owner you know.
3) I just installed AVG Antivirus from the Play Store last week. I finally got around to activating it this morning, about 2 hours before all the trouble started. That correlation is a red flag in my mind, but I'm a total novice about phones. I remember seeing something like "1 issue detected" during its initial scan, but then the toddler needed breakfast so that went unresolved. I think the next thing that happened with the phone was taking a photo of cream cheese all over the kiddo's face. I doubt the problem is cream cheese, but I AM a novice. Maybe the virus/issue bricked my phone to protect itself from AVG and/or cream cheese.
4) I typically run the memory margin pretty thin. I get "Phone is low on space" warnings about once/month and then have to delete photos, uninstall apps, etc. Just had one a few days ago and so I uninstalled a few apps and deleted some photos and videos.
5) The issue began while I was doing some lengthy required reading. I needed a break (Skyrim, duh), so I grabbed my phone to set a break timer. As soon as I unlocked it (or maybe I hit the Recents button), the phone cascaded all my recent apps and an error instantly appeared: "Unfortunately, Google app has stopped." I tried to hit "Okay" several times without success, and then I hit the power button. Phone blacked out, and I hit power again. Nothing. I waited 5 seconds and tried again. Nope. I waited about 30 seconds and tried again, this time holding the power button for a few seconds. No reaction from phone. While I was wondering what the Moto X equivalent of a sternum rub might be, it suddenly powered on and then hung on the first boot screen.
I did manage to get into the Android System Recovery menu just a bit ago. I used the volume keys to select "recovery." The phone went to that same old blue-and-white boot screen, but it was different...it didn't do the startup vibration for quite a while. Then, the screen went black. Now I just have a black screen, and occasionally a brief flashing image of a green Android man lying on the ground with his belly open and a red triangle/exclamation symbol, with text below that reads "No command." I thought ASR was supposed to show a constant image of the same, but whatever. I'm using Lollipop directions from Motorola's "global customer help portal."
So far, so good. However, when I'm in recovery mode and do Step 4 ("press and hold the Power button then press and release the Volume Up button to display the menu options.") all I get is 2 lines of yellow text at the bottom of a black screen (looks like command prompt text) that indicate some kind of error or lack of content.
EDIT: The text says something like "Err: can't mount cache." There's more to it, but it only flashes on screen for about 1 second and then disappears. I can only get that to happen once per boot.
WHAT IS GOING ON???? It's like my phone just up and decided to die. I have never installed shady apps, visited shady websites (that I know of), or anything like that with this phone. I occasionally access unsecured public WiFi.
Any help is much appreciated. Thanks!
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