1. victoryrules8's Avatar
    Will not connect to wifi actually exchanged it once already at best buy and still the same problem. Just says authentication problem any ideas as to what's wrong and has anyone else had this issue?
    10-25-2016 09:02 PM
  2. Bitterman's Avatar
    Is it every Wi-Fi point you try to connect too or just the one at your house? You can also try temporarily turning of the encryption on your home router and see if you can connect then.
    10-26-2016 04:45 AM
  3. victoryrules8's Avatar
    I figured it out it was the link button on my router I had to set up using that .
    10-26-2016 06:59 AM
  4. victoryrules8's Avatar
    I restarted my device and had to reconnect the wifi again by pushing the WPS button on my router again. Ugh this could get annoying
    10-26-2016 08:31 AM
  5. YAYTech's Avatar
    As Bitterman already asked, have you tried it on other wifi networks? Is the problem on every network, or only your home network? If you've only had problems at home, and exchanged the phone and have the same problem, it sounds like a network problem, not a phone problem. Have you restarted the router?
    10-29-2016 12:46 PM
  6. NX1977's Avatar
    Some routers you need the passcode in UPPERCASE.

    My laptop is happy with my router password in lowercase, but all our Android devices need the same password in uppercase.

    You shouldn't need to keep pressing the WPS button every time you connect unless you are telling your phone to forget the network.
    10-29-2016 03:18 PM

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