vzwuser76
Well-known member
They aren't obligated to let you switch phones, but if it were me, I'd say something along the lines of: "I was told when I bought the phone that it would be updated soon. I thought buying a Verizon exclusive phone meant that Verizon was going to stand by the products it sells, but apparently you are just out to make a quick buck off of your loyal customers! This is the last straw and I want to make sure I'm not billed for one penny more once my contract is up because I'm switching to AT&T!"
The only time I could see them letting you switch phones for free is if you had three bad devices (1 new and 2 replacements) that would fall under lemon laws. I've actually dealt with that before, where after three they suggested switching to a different device. I took them up on it with my Thunderbolt, but my neice ended up with 2 more Stratospheres before she switched.
As far as using an update to try and claim that, that won't happen. They don't promise anything like that. The OEMS agree with Google to try and support all devices for at least 18 months, but none of the carriers are involved with that. And truth be told, there have been plenty of updates that I haven't gotten in the past until past the 6 month mark. A few HTC devices spring to mind. The problem was everyone got spoiled by the speed of last year's updates. But the thing is most times Verizon was slow as molasses with updating their phones.