I'm at my wits end. I did the Nougat update from the Beta last week. On Sunday, I woke up to a "No Service" message. Rebooted the phone and I got service again. Since then I've had service cut out on my every few minutes or so. I can actually watch it happen. I've see a few links where people report having a similar issue, ( Here ) but mine is not just on Nougat now. I wiped and downgraded to MM and am still having the issue. Here is what I've done in the best order I remember if someone can help.
Rebooted the phone.
Removed and reinserted SIM
Deleted newly installed apps
Wiped the cache
Booted into Safe Mode
Checked the APN
Forced a connection directly to T-Mobile
Reset the Network Settings
Flashed the newest 7.0 OTA
Wiped the phone
Unlocked bootloader and downgraded to MM
Used the OTA to upgrade to Nougat again
Wiped and downgraded to MM again
Contacted Huawei for an RMA (a whole other post in and of itself)
This is where I am so far. I have the new 7.0 OTA sitting pretty wanting to be installed, but since this is the most likely suspect to start the issue, I'm not installing it yet.
I've only seen a few reporting this issue. It's enough to know I'm not crazy, but that doesn't fix the issue.
What could have happened to the radio that makes it not work, and what's the issue with it not working on the old software that I know works?
Am I just looking at a phone that was ruined with a software update? Is the crappy RMA service my only hope?
Any help is appreciated.
Thanks.
EDIT FOR UPDATE
So I shipped it off to Huawei (or an authorized service center since it was just about 20 miles away) and they looked at it and then on Tuesday decided to ship me a replacement. Got it last night and began testing.
It was shipped back in the same box I shipped my old one. It is most likely a refurb, but looks new. It was shipped with the latest version of Nougat.
OMG, my phone must have been defective the whole time I had it and the update just broke it completely.
I now can pull 9Mbps in my apartment when I was only able to get 3. I'm pulling at least double what I used to get. I think I just had a bad radio and because I could get 70Mbps in certain areas, I didn't know it. I'm truly happy with my phone but still not happy with the RMA process. Try using an old iPhone 4 (Verizon unlocked) for a week and see what I mean. I almost went blind looking at that little screen.
Anyway, hopefully no one else has this issue. If you do, know that it can just be a bad radio and not the radio files that hose your phone.
Rebooted the phone.
Removed and reinserted SIM
Deleted newly installed apps
Wiped the cache
Booted into Safe Mode
Checked the APN
Forced a connection directly to T-Mobile
Reset the Network Settings
Flashed the newest 7.0 OTA
Wiped the phone
Unlocked bootloader and downgraded to MM
Used the OTA to upgrade to Nougat again
Wiped and downgraded to MM again
Contacted Huawei for an RMA (a whole other post in and of itself)
This is where I am so far. I have the new 7.0 OTA sitting pretty wanting to be installed, but since this is the most likely suspect to start the issue, I'm not installing it yet.
I've only seen a few reporting this issue. It's enough to know I'm not crazy, but that doesn't fix the issue.
What could have happened to the radio that makes it not work, and what's the issue with it not working on the old software that I know works?
Am I just looking at a phone that was ruined with a software update? Is the crappy RMA service my only hope?
Any help is appreciated.
Thanks.
EDIT FOR UPDATE
So I shipped it off to Huawei (or an authorized service center since it was just about 20 miles away) and they looked at it and then on Tuesday decided to ship me a replacement. Got it last night and began testing.
It was shipped back in the same box I shipped my old one. It is most likely a refurb, but looks new. It was shipped with the latest version of Nougat.
OMG, my phone must have been defective the whole time I had it and the update just broke it completely.
I now can pull 9Mbps in my apartment when I was only able to get 3. I'm pulling at least double what I used to get. I think I just had a bad radio and because I could get 70Mbps in certain areas, I didn't know it. I'm truly happy with my phone but still not happy with the RMA process. Try using an old iPhone 4 (Verizon unlocked) for a week and see what I mean. I almost went blind looking at that little screen.
Anyway, hopefully no one else has this issue. If you do, know that it can just be a bad radio and not the radio files that hose your phone.
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