dafoot2
Well-known member
Just got the same email and text. i tried the phone number in the text and the wait time was almost an hour. Couldn't wait. It says check online, but my online lookup says preparing for pickup tomorrow
Just got the same email and text. i tried the phone number in the text and the wait time was almost an hour. Couldn't wait. It says check online, but my online lookup says preparing for pickup tomorrow
I pre-ordered in store on the 11th. Two Note 10+ phones. Just got a couple of emails and a text. The text says that "Sorry, there is an issue with the mobile package" and gave me a number to call. The emails say "There's a delay with your mobile activation." Anyone else see these messages? Any ideas what they mean? Thank you!
I just got the same text. I too, am waiting in the queue. My wait time was estimated at 15 minutes when I was transferred to the mobile "back office". The lady I reached first stated that they had been receiving calls about this problem all morning. We shall see. It's inconceivable to me that a major retailer would not order sufficient stock knowing they were advertising the hell out of this product and their trade-in offers.
Oh, by the way, I checked my order through the Best Buy app and it continues to say "preparing for pickup tomorrow".
Did you get the unlocked model through Best Buy or a Verizon model? Just thinking maybe the "activation" issues is for people who ordered the unlocked model on a carrier plan?
I pre-ordered in store on the 11th. Two Note 10+ phones. Just got a couple of emails and a text. The text says that "Sorry, there is an issue with the mobile package" and gave me a number to call. The emails say "There's a delay with your mobile activation." Anyone else see these messages? Any ideas what they mean? Thank you!