Declined on trade in because of BS reason that simply isn't true

[mustang7757]

Effectively. I just chatted with one of their reps. He said he understands my concern, but promises that if I am not refunded the $600 too, I can just contact them back and they'll sort that out quickly. Given how slow they have been to do anything, I asked him to just correct the email to include the full amount. He said he can't because the price I originally paid is all that can be reflected in this automated email.

I suspect their ERP system probably does have that restriction. But at the end of the day, it took me threatening to sue them just to get them to send me the shipping label. They were not interested in helping me at all. From word 1, it was sorry, the trade was declined. No further communication necessary, etc. Push, escalate, wait 30 mins, get a supervisor, then ok, maybe we can look into it and so on. I don't have time for this. I'll sell the Pixel 3 and cut my losses.

Man , so sorry you dealing with this , just get it done quickly and move on from this ..

 

[torbach1]

Thanks Mustang7757. I will. At the end of the day I still love this phone at least. Lol.

Man , so sorry you dealing with this , just get it done quickly and move on from this ..

 

[mustang7757]

This is the shipping return label they sent me. Would you return the whole thing knowing there's $600 missing? Maybe I'm being paranoid.View attachment 309602

Return it and get that refunded back 542.00?
How long will it take to get the refund ?

 

[torbach1]

They didn't say how long. But I can't risk the $600.

Return it and get that refunded back 542.00?
How long will it take to get the refund ?

 

[mustang7757]

They didn't say how long. But I can't risk the $600.

I hear you , dont blame you.

 

[bhatech]

They didn't say how long. But I can't risk the $600.

Once you return, the refund will be processed in 2-3 days. I had both the Note 10 and Note 10+, returned the Note 10. Once they received the phone they refunded in 2-3 days. It was fast.

 

[torbach1]

Thanks. Good to know. Still though unless they send me a new shipping label that includes the full value, I won't return.

Once you return, the refund will be processed in 2-3 days. I had both the Note 10 and Note 10+, returned the Note 10. Once they received the phone they refunded in 2-3 days. It was fast.

 

[toenail_flicker]

Maybe I'm being paranoid

maybe, but maybe just cautious. I would be concerned. no trust with Sammy.

 

[Mike Dee]

Thanks. Good to know. Still though unless they send me a new shipping label that includes the full value, I won't return.

Did they charge you full value already?

 

[torbach1]

Did they charge you full value already?

Yes - once they declined my trade, within 5 minutes of my receiving the decline notice, I was charged the $600. I've now moved on. Keeping the phone, sold the Pixel 3 for $379. Ordered a 45W charger.

 

[Mike Dee]

Yes - once they declined my trade, within 5 minutes of my receiving the decline notice, I was charged the $600. I've now moved on. Keeping the phone, sold the Pixel 3 for $379. Ordered a 45W charger.

It's really terrible that it couldn't have been handled differently. You made the best of a bad situation

 

[bhatech]

Yes - once they declined my trade, within 5 minutes of my receiving the decline notice, I was charged the $600. I've now moved on. Keeping the phone, sold the Pixel 3 for $379. Ordered a 45W charger.

Wow man that sucks. Unfortunate it happened and Samsung should have definitely handled it better and made it right. I mean big deal ship the phone back to the customer and have them remove the lock and ship it back. Or they could have done it many different ways. Most of these companies suck at customer service.

At least glad to hear you have put this behind and moved on.

 

[SARCtech]

I just got notified that I was declined the trade in of my Pixel 3 worth $600 for the trade to an unlocked Note 10+ because "my device was not factory reset." That is nonsense. It absolutely was factory reset. I've contacted Samsung support, but am not expecting joy with this given past threads about this.

Same here but with a Pixel 2 XL. You could clearly see that it was in setup mode from the pictures they attached to the email. All the tech had to do was hit the small back button in the lower left corner of the screen and he would have been at the first setup screen. I spent an hour on chat with Samsung support and got a supervisor who eventually agreed to cancel the charge back. Good luck.

 

[Mike Dee]

Same here but with a Pixel 2 XL. You could clearly see that it was in setup mode from the pictures they attached to the email. All the tech had to do was hit the small back button in the lower left corner of the screen and he would have been at the first setup screen. I spent an hour on chat with Samsung support and got a supervisor who eventually agreed to cancel the charge back. Good luck.

If you read the entire thread you would see that the OP's phone still had his account on it unfortunately.

 

[alodar101]

I had this same concern....on my P3xl. Yes I factory reset it....but it had android beta on it. after about a week, it went through no other issue. I made sure to leave the device in the turn on straight into setup phase, to remove all questions....and took pics of that.

 

[Almeuit]

If you read the entire thread you would see that the OP's phone still had his account on it unfortunately.

Doubt anyone is going to read all 300+ posts. I sure as hell wouldn't.

 

[mustang7757]

I had this same concern....on my P3xl. Yes I factory reset it....but it had android beta on it. after about a week, it went through no other issue. I made sure to leave the device in the turn on straight into setup phase, to remove all questions....and took pics of that.

You kept the beta on and factory reset it ?

 

[ClintRo]

I was worried they weren't gonna accept my trade in because I waited until the last possible day to send it in. When I got to Walgreen's to drop it off, she said that ground had already left for the day so it wouldn't be picked up until the next day. I got my email that they've received it, but nothing since.

You got it scanned on the date... It was sent.

 

[alodar101]

Yeah.... Didn't even think about it until after I had sent by it

 

[mustang7757]

Yeah.... Didn't even think about it until after I had sent by it

As long they accepted it.. lol