11-17-2014 06:32 PM
142 ... 456
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  1. Rosalind Huron's Avatar
    I just want to post my experience. I ordered the Note 4 on 10/28 and it was placed on backorder 10/29. I called t moblie 2 days later just to get an update, to see when, or how long it will for this backorder. Well the first time I called they basically could not give me any answers. They had no idea of a time frame. Then I chated with a rep who told me I had to call cause it was a jump order. (Which I thought was BS) I went into a store for a different reason, and I was rudely treated I guess what I needed done was a waste of time for him. So when I asked about my backorder situation. He said it could take 4 weeks basically made me feel I was in facted a waste of time. I was so frustrated. I have been a customer for 3 yrs never have I had such an issue or been treated so rudely. I always praise T moblie for their customer service. Anyway I called again got a very nice woman who checked the status of my phone. Even though she could not make my phone come any faster or give me a time frame. It was just nice to get a nice person. Once I hit my 2 week mark I was frustrated, and I did not want to call. So I went to social media I tweeted t moblie and got another nice rep. He or she apologized stating that since my phone is in backorder it could take 2 to 6 weeks! I was disappointed, but I don't control Samsungs, I guess they don't either. I was just happy to get a time frame. They claimed they were waiting on them. This was yesterday today I got my TRACKING #. Maybe going to the social media route helped idk. I just wanted to share. I don't know if I'll have to wait the 5 to 7 days or if I'm getting next day shipping since it was just submitted. Sounds like some are getting next day shipping if it was backorderd. We will see I guess.
    11-12-2014 12:00 PM
  2. Duncan1982's Avatar
    I just want to post my experience. I ordered the Note 4 on 10/28 and it was placed on backorder 10/29. I called t moblie 2 days later just to get an update, to see when, or how long it will for this backorder. Well the first time I called they basically could not give me any answers. They had no idea of a time frame. Then I chated with a rep who told me I had to call cause it was a jump order. (Which I thought was BS) I went into a store for a different reason, and I was rudely treated I guess what I needed done was a waste of time for him. So when I asked about my backorder situation. He said it could take 4 weeks basically made me feel I was in facted a waste of time. I was so frustrated. I have been a customer for 3 yrs never have I had such an issue or been treated so rudely. I always praise T moblie for their customer service. Anyway I called again got a very nice woman who checked the status of my phone. Even though she could not make my phone come any faster or give me a time frame. It was just nice to get a nice person. Once I hit my 2 week mark I was frustrated, and I did not want to call. So I went to social media I tweeted t moblie and got another nice rep. He or she apologized stating that since my phone is in backorder it could take 2 to 6 weeks! I was disappointed, but I don't control Samsungs, I guess they don't either. I was just happy to get a time frame. They claimed they were waiting on them. This was yesterday today I got my TRACKING #. Maybe going to the social media route helped idk. I just wanted to share. I don't know if I'll have to wait the 5 to 7 days or if I'm getting next day shipping since it was just submitted. Sounds like some are getting next day shipping if it was backorderd. We will see I guess.
    That's quite an experience but glad to hear your Note 4 has shipped.

    It taints the whole thing but once that Note 4 is in your hands all will be forgotten.

    Posted via the Android Central App
    11-12-2014 12:42 PM
  3. rickyrodriguez's Avatar
    Ordered mine 11/4 have got 0communication from Tmobile. On my account it says their system is down so I dont know whats going on
    11-12-2014 04:29 PM
  4. rickyrodriguez's Avatar
    Ordered
    11-12-2014 04:33 PM
  5. Thegreatone3's Avatar
    Is it possible to order a Note 4 from the T-Mobile site and pay full price without a plan? I want to use it with a T-Mobile prepaid SIM. Don't see the option to buy full price without adding a plan. Thanks.
    11-13-2014 09:12 AM
  6. Almeuit's Avatar
    Is it possible to order a Note 4 from the T-Mobile site and pay full price without a plan? I want to use it with a T-Mobile prepaid SIM. Don't see the option to buy full price without adding a plan. Thanks.
    You'd have to probably do it in store.
    Thegreatone3 likes this.
    11-13-2014 09:36 AM
  7. Closingracer's Avatar
    Is it possible to order a Note 4 from the T-Mobile site and pay full price without a plan? I want to use it with a T-Mobile prepaid SIM. Don't see the option to buy full price without adding a plan. Thanks.
    I would go to the store and see

    Sent from my SM-N910V using Tapatalk
    11-13-2014 11:27 PM
  8. Closingracer's Avatar
    I just want to post my experience. I ordered the Note 4 on 10/28 and it was placed on backorder 10/29. I called t moblie 2 days later just to get an update, to see when, or how long it will for this backorder. Well the first time I called they basically could not give me any answers. They had no idea of a time frame. Then I chated with a rep who told me I had to call cause it was a jump order. (Which I thought was BS) I went into a store for a different reason, and I was rudely treated I guess what I needed done was a waste of time for him. So when I asked about my backorder situation. He said it could take 4 weeks basically made me feel I was in facted a waste of time. I was so frustrated. I have been a customer for 3 yrs never have I had such an issue or been treated so rudely. I always praise T moblie for their customer service. Anyway I called again got a very nice woman who checked the status of my phone. Even though she could not make my phone come any faster or give me a time frame. It was just nice to get a nice person. Once I hit my 2 week mark I was frustrated, and I did not want to call. So I went to social media I tweeted t moblie and got another nice rep. He or she apologized stating that since my phone is in backorder it could take 2 to 6 weeks! I was disappointed, but I don't control Samsungs, I guess they don't either. I was just happy to get a time frame. They claimed they were waiting on them. This was yesterday today I got my TRACKING #. Maybe going to the social media route helped idk. I just wanted to share. I don't know if I'll have to wait the 5 to 7 days or if I'm getting next day shipping since it was just submitted. Sounds like some are getting next day shipping if it was backorderd. We will see I guess.
    Yeah I left then and I am still dealing with horrible service lol. Chatted today to see why I didn't get an email won't my request to the return department about my phone returns and phone rep say 48 hours which I waited but lady on chat said 8 days.... 18 days to figure out where my phone

    Sent from my SM-N910V using Tapatalk
    11-13-2014 11:29 PM
  9. TomAndersonDroid's Avatar
    I'm pretty sure you can't order from T-Mobile's site and need to order in store, one of which I went into earlier in this week and was told its on backorder and there is a 4-6 week wait, so I passed to look into other options including trying to maybe get a Nexus 6.

    However, a couple days after I went into the T-Mobile store, I was searching on bestbuy.com (which I've been going to daily for a couple weeks since looking for a new phone) and noticed they had the T-Mobile prepaid Note 4 listed for the first time & apparently in-stock.

    At first I was skeptical that this could be true considering what I was told at the T-Mobile store about a long backorder wait, as well as because the price listed on bestbuy.com was $699, which was $70 cheaper than the T-Mobile in-store cost to buy the phone outright.

    So after I first noticed this on bestbuy.com Thursday afternoon Pacific Time at work, I decided to wait until after I got home from work to consider placing an order, and by that time someone else who saw this too decided to tell everyone about it on social media sites.

    This "deal" ended up being listed on slickdeals.net and twitter for hours before I finally placed my order late Thursday night, at which time I was still skeptical that it was actually in-stock, but shortly after I placed my order bestbuy.com updated to show it as now being out of stock.

    I ended up going to bed shortly afterwords and when I woke up I had emails from Best Buy saying they had already shipped my order! I choose expedited shipping and I ended up receiving a new T-Mobile Note 4 less than 12 hours after placing my order!, which is amazing!

    Not only did I manage to get a Note 4 way quicker than I ever expected, I saved quite a bit of money with the nearly $70 off the T-Mobile in-store cost, plus as an added bonus of $17 in BestBuy rewards certificates which can be puts towards buying something else at a later time.

    I really don't like spending $700 on a phone, but one thing I like far even less is spending $80-$100 a month for a 2 year service contract. I've been on the T-Mobile $30 a month prepaid plan for a year and a half, so I've easily saved well over 1k to pay for my new amazing phone!

    If anyone out there is looking to pay full price for a Note 4 to use with T-Mobile prepaid or postpaid, and don't want to wait 4-6 weeks at a T-Mobile store & save some money, keep checking out bestbuy.com as perhaps they'll get more back in stock quicker than your local store.
    Thegreatone3 likes this.
    11-16-2014 08:10 AM
  10. DMarie04's Avatar
    Is it possible to order a Note 4 from the T-Mobile site and pay full price without a plan? I want to use it with a T-Mobile prepaid SIM. Don't see the option to buy full price without adding a plan. Thanks.
    I ordered my Note 4 on T Mobile's website. After you choose the Note 4, at the top right hand side ofthe screen there was option to pay monthly with $0 down or it gave you the option & price of the phone to purchase out-right.
    On another note (pun intended), guess Ive been lucky. Ordered my phone on 10-29 & got it on the 4th. Called last night for a replacement since my Air Command feature wasn't launching, & they're sending a replacement UPS, Nxt Day. T.M. Rep said I'll have it Tues. the18th. I did specifically ask them to check availability before we hung up. The rep did say that stock is changing extremely fast with these devices. I'm on the East Coast, don't know if that makes any diff??
    Hope you guys get your devices soon!! Honestly, I haven't been able to put this thing down since I got it....just Hate having to setup another one.

    Posted via the Android Central App
    11-16-2014 03:18 PM
  11. Thegreatone3's Avatar
    I ordered my Note 4 on T Mobile's website. After you choose the Note 4, at the top right hand side ofthe screen there was option to pay monthly with $0 down or it gave you the option & price of the phone to purchase out-right.
    Not seeing this. Do you have a screenshot? Thanks.
    11-16-2014 09:12 PM
  12. DMarie04's Avatar
    Once you choose the Note 4 scroll down the page & it gives you the option to pay monthly or purchase out-right. The price listed on T.M. site (as of today) is $749.00. Hope this helps!
    Galaxy Note 4 Backordered at T mobile-screenshot_2014-11-17-14-08-43.jpg
    Galaxy Note 4 Backordered at T mobile-screenshot_2014-11-17-14-10-17.jpg
    From The Next Big Thing Is Mine!!!

    Posted via the Android Central App
    11-17-2014 02:17 PM
  13. Thegreatone3's Avatar
    Once you choose the Note 4 scroll down the page & it gives you the option to pay monthly or purchase out-right. The price listed on T.M. site (as of today) is $749.00. Hope this helps!
    Click image for larger version. 

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    Click image for larger version. 

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    From The Next Big Thing Is Mine!!!

    Posted via the Android Central App
    Thanks. Sorry you have to spoonfeed me here. I see the full price but it's not click-able (linked to anything). Exactly where on the screen are you clicking/tapping to select a full price purchase? Whenever I click "Buy Now" I get prompted to choose a plan.
    11-17-2014 02:31 PM
  14. DMarie04's Avatar
    That's quite alright, happy to help if I can. Put the Note 4 in the seach bar.
    Both color options should appear. Click on the one you want. Once the color option you chose comes up on the screen, scroll down to the pink box where it says "select your credit rating", choose *NO Credit Check*. This option lets you pay in full for the phone upfront instead of the monthly pymt option. It you must enter a plan, I believe pre-paid is what you'd want. However, I would double check that with a rep since I did not purchase my phone upfront and I am not sure what you're looking for as far as your phone plan is concerned. I think the # for Support on the TM Website is 1-800 or 1-866 TMobile. Hope this helps!

    Posted via the Android Central App
    11-17-2014 03:07 PM
  15. Thegreatone3's Avatar
    Thank you, DMarie! Selecting "No Credit Check" was the key. Unfortunately, since I'm on prepaid, ordering the Note 4 online doesn't work it seems since it's not an official T-Mobile prepaid phone. I guess I'll be heading into a store or calling their 1-800 number.
    11-17-2014 03:27 PM
  16. DMarie04's Avatar
    Thank you, DMarie! Selecting "No Credit Check" was the key. Unfortunately, since I'm on prepaid, ordering the Note 4 online doesn't work it seems since it's not an official T-Mobile prepaid phone. I guess I'll be heading into a store or calling their 1-800 number.
    Oh no, I'm sorry to hear that it didn't work out for you to purchase the phone that way! Well, no matter how you end up purchasing it, you'll be glad you did. I hope you get yours very soon!!

    Posted via the Android Central App
    11-17-2014 06:01 PM
  17. CehowardNote7's Avatar
    I must get PERKS because of my AGE!!

    I ordered my Note 4 on Oct 9th. They charged my card on Oct 10th, I got my Note 4 on Oct 13th..

    I do my ordering across the phone..Not messing with that website. Even now, some of things on the website are not correct. So, like I said, I STAY away from the website ordering and go straight to the phone ordering.

    I paid for the Note 4 fully.. My age, or ordering across the phone had anything to do with that quick order, I dunno. That mean, I placed an order and got it 4 days later. Plus, on Oct 13th, nobody had Note 4(s) except some lucky Tmobile customers like myself.. They must have a asterisk by my account, so when I call, they roll out the red carpet.

    On my GEAR S, I think I did the same sequence. Ordered over the phone on the NOV 9th. They waived the overnight shipping, and I got it on the NOV 11th. Plus, they gave me a $30 credit, because I thought they OWED me a $25 discount on a new Tmobile device. But, I was WRONG. No worry, they stuck in 3 quick $10 discounts.

    I believe there is a mark beside my name for them to give me the VIP treatment, and I am loving it!!

    Sorry for all of you that are having trouble with Tmobile. Maybe I ought to tell them they need to treat EVERYBODY, like they treat the old man!!
    11-17-2014 06:32 PM
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