Went through the same here. I had to resort to shaming them on twitter publicly to get anyone to help. Finally the tmobileusa account helped me and cancelled it quickly, but they tried the same wait 5-7 days to cancel, and I told them unacceptable. They got it done in 24 hrs at least. My ordered is now confirmed via email and account cancelled, but hopefully my jump status is fully restored!
edit website tells me this now:
The line associated with (XX) XXX-XXX is ineligible to JUMP! because of the following reasons:
You’re ineligible because you do not have an Active Equipment Installment Plan.
Check again today - that last note you had happened to me yesterday, after 24 hours I checked online and am now eligible.
Jay,
I hear Sprint is a lot worse.. Why did you leave? Oh, and Tmobile for me is nowhere to cheap: I pay $300 every month, that's why I get furious when I don't get what I pay for. It's way too much.
Sprint's data speeds were a major joke. I pay about the same for 2 lines with T-Mobile, but I get 4G LTE and that includes the cost of 2x phones and Jump. At this time, I would consider anyone but Sprint if I left T-Mo, but I am going to give them another chance
Even this mess has been better than my frustration with Sprint and their 110KBs download speeds. As a joke to a friend of mine who is in love with Sprint for some reason - when I went to Mexico on T-Mobile's unlimited international data in some locations, i did a speed test and Mexico's data speeds were like 145KBs vs Sprint's 110KB. I sent him the picture and mocked him
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In my area the White is much more rare - I called every store within 15 miles of my house (like 9 stores) and of those 9, 3 had 2-3 blacks. Only 1 store had 2 Whites, the rest were all out of stock completely.
I don't understand how they fulfill their online orders. It's definitely not first come first serve as I've heard a few folks say they ordered the 28th or 29th and received their phone within a few days. Yet others ordered as early as the 23rd and still nothing. I hope all you that do order online get your orders soon. This phone seems to sell like hotcakes. If you have not ordered one online yet, I would recommend just calling around your local stores daily around 2:30pm as most stores tend to get phone shipments in around 2 pm each day. It may not have a Note in the shipment, but it's your best bet at getting one without waiting for the online order.