Hi All,
Just wanted to share some positive stuff....Last May when I upgraded from an HTC One-X to the Note 3, for the first time ever I begrudgingly added device insurance with my carrier (AT&T). Well, a week and a half ago while I was sitting with the phone on my lap (in a hard case), it slipped off and - almost in slow motion - hit the brick patio putting a crack in the screen.
Long story short, after calling I Break U Fix and getting a quote for $250.00 to replace the screen, I called the insurance company and they wanted a $99.00 deductible and would replace the phone. I figured they would send me another Note 3 but when I filed the claim, they said they would send me a new Note 4! Bonus!
Here's the kicker - I filed the claim online at 5 pm on a Friday and it was on my doorstep at 9 am the next day! FedEx Overnight!
I was very impressed.
Just wanted to share some positive stuff....Last May when I upgraded from an HTC One-X to the Note 3, for the first time ever I begrudgingly added device insurance with my carrier (AT&T). Well, a week and a half ago while I was sitting with the phone on my lap (in a hard case), it slipped off and - almost in slow motion - hit the brick patio putting a crack in the screen.
Long story short, after calling I Break U Fix and getting a quote for $250.00 to replace the screen, I called the insurance company and they wanted a $99.00 deductible and would replace the phone. I figured they would send me another Note 3 but when I filed the claim, they said they would send me a new Note 4! Bonus!
Here's the kicker - I filed the claim online at 5 pm on a Friday and it was on my doorstep at 9 am the next day! FedEx Overnight!
I was very impressed.