I have a Samsung Note 4, running Android 6.0.1. After installing the "Guidebook" app, I started getting a "Process System is not responding" message frequently. If I reboot, I get it immediately upon startup. If I say "ok" to terminating it, the phone is somewhat usable, but not very. In particular, I cannot get a keyboard to pop up when trying to enter something in a text field in any context.
My default keyboard is Swype which I'd like to not lose as it is no longer available, but if I have to switch to GBoard or something, I'll survive.
Because I was already quite low on internal storage space, I deleted several apps and files, including Guidebook. I'm now at just under 30GB used of 32.
I tried installing GBoard in the hopes of getting a keyboard working. I did this by logging into Google Play on my laptop and requesting the install, but my phone has not downloaded/installed it yet (many hours later). Google Play on my phone is hard to use without a keyboard, and hangs in all of the tabs under "My apps and games".
So... I'm pretty sure I need to factory reset the phone and I'm wondering how to do that while losing as little as possible. I have an external SD card installed and a lot of photos and app data stored on it. I've copied all the folders from the internal storage and SD card via USB to my laptop. I'm not sure what else I might want/need/be able to manually back up. The phone is still semi-usable, but I don't appear to be able to use Google Play to install apps. I might be able to sideload something. The phone is not rooted and I don't really want to do that as it's really beyond my area of expertise.
2 major question:
1) Is there something I should try before doing a factory reset?
2) If/when I do the factory reset, should I take the SD card out first? If I do, will it be readable by the phone again once it is reset? What will happen if I leave it in?
Please let me know if there is additional information you need and I will attempt to supply it. Thanks!
My default keyboard is Swype which I'd like to not lose as it is no longer available, but if I have to switch to GBoard or something, I'll survive.
Because I was already quite low on internal storage space, I deleted several apps and files, including Guidebook. I'm now at just under 30GB used of 32.
I tried installing GBoard in the hopes of getting a keyboard working. I did this by logging into Google Play on my laptop and requesting the install, but my phone has not downloaded/installed it yet (many hours later). Google Play on my phone is hard to use without a keyboard, and hangs in all of the tabs under "My apps and games".
So... I'm pretty sure I need to factory reset the phone and I'm wondering how to do that while losing as little as possible. I have an external SD card installed and a lot of photos and app data stored on it. I've copied all the folders from the internal storage and SD card via USB to my laptop. I'm not sure what else I might want/need/be able to manually back up. The phone is still semi-usable, but I don't appear to be able to use Google Play to install apps. I might be able to sideload something. The phone is not rooted and I don't really want to do that as it's really beyond my area of expertise.
2 major question:
1) Is there something I should try before doing a factory reset?
2) If/when I do the factory reset, should I take the SD card out first? If I do, will it be readable by the phone again once it is reset? What will happen if I leave it in?
Please let me know if there is additional information you need and I will attempt to supply it. Thanks!