I bought my N5 on release day from corporate store and all was well for about the first week. After about a week I started dropping a lot of calls. So I went by a Corp. store and they reset the radios and asked me to see if that helps. I gave it a few days and unfortunately things did not improve. So I called the tech assist line and they "re-provisioned" my sim card and said if this doesn't help to stop by a store and get a new sim card. Well, as I expected the "re-provision" did not resolve the issue. So I stopped by the store again and had them replace the Sim card. At that time I was reminded of the outage we had here in the midwest earlier that day. I explained how this problem has been going on for a while and after looking at the notes on my account and replaced the card. When I left he asked me to give it a few days to make sure their network problems have been resolved.
So last night after a day of multiple dropped calls and no data errors I went back in the store and they said they couldn't help me and that I would have to call a 1-800 number since it was outside of the 14 day return period. As you could imagine I was infuriated with the unwillingness to help. I asked the manager if she was in my shoes how would she feel if this solution was given to her. Finally at this point she started to show that she cared about my problem. I also commented on how my problem was conveniently pushed out of the in-store exchange period. So they called tech support and helped me escalate the issue. So now I am waiting 5 business days for their engineers to determine where the problem is.
I've factory reset the phone to be sure it wasn't a software bug, but at this point I don't know what to do.
So, I've checked the forums here and have yet to find anyone else complaining of reception issues. I have 3 other lines that have had no problems, and I use my phone for work so it isn't a particular area.
Anyone else?
So last night after a day of multiple dropped calls and no data errors I went back in the store and they said they couldn't help me and that I would have to call a 1-800 number since it was outside of the 14 day return period. As you could imagine I was infuriated with the unwillingness to help. I asked the manager if she was in my shoes how would she feel if this solution was given to her. Finally at this point she started to show that she cared about my problem. I also commented on how my problem was conveniently pushed out of the in-store exchange period. So they called tech support and helped me escalate the issue. So now I am waiting 5 business days for their engineers to determine where the problem is.
I've factory reset the phone to be sure it wasn't a software bug, but at this point I don't know what to do.
So, I've checked the forums here and have yet to find anyone else complaining of reception issues. I have 3 other lines that have had no problems, and I use my phone for work so it isn't a particular area.
Anyone else?