02-06-2020 01:59 PM
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  1. B. Diddy's Avatar
    Try using the phone in Safe Mode for most of a battery charge and see if the battery drain is less: https://www.t-mobile.com/support/dev...g-galaxy-note5
    jasmain likes this.
    01-28-2020 11:00 AM
  2. jasmain's Avatar
    Okay. I'll try it and get back to you.
    01-28-2020 11:05 AM
  3. mustang7757's Avatar
    I forgot to mention , did you ever test this in safe mode ?
    01-28-2020 11:34 AM
  4. jasmain's Avatar
    It takes forever to charge in safe mode. I just unplugged it an hour ago. It was on 61 now it's on 52. Seems like it also takes longer to de-charge
    01-28-2020 03:58 PM
  5. jasmain's Avatar
    I never did. First time doing it.
    01-28-2020 03:58 PM
  6. mustang7757's Avatar
    I never did. First time doing it.
    Try it and monitor the battery
    jasmain likes this.
    01-28-2020 04:03 PM
  7. jasmain's Avatar
    Okay I'll put it back to charge lol XD
    01-28-2020 04:15 PM
  8. jasmain's Avatar
    So it seems to only stay in the 70's in safe mode. Without safe mode it goes up to 100% then when I unplug charger, it it starts to lose charge fast.
    01-30-2020 06:23 AM
  9. mustang7757's Avatar
    So it seems to only stay in the 70's in safe mode. Without safe mode it goes up to 100% then when I unplug charger, it it starts to lose charge fast.
    Wanted you to charge it first to 100 % then put in safe mode see the battery drain .
    jasmain likes this.
    01-30-2020 08:27 AM
  10. B. Diddy's Avatar
    I'm beginning to think something is wrong with the phone's charging hardware (either the port, circuits, or the connection with the battery).
    jasmain and milleniumdroid like this.
    01-30-2020 02:05 PM
  11. jasmain's Avatar
    Wish I had smart people like you guys near me. ;(((( bet my phone would be fixed already. Ahhhhhhhh!
    01-30-2020 06:53 PM
  12. jasmain's Avatar
    When I charge my phone to 100 now, when i unplug charger it goes to 98. Before it would go all the way down to 67. I think the safe mode actually helped. Thanks.
    mustang7757 and B. Diddy like this.
    02-01-2020 04:37 PM
  13. mustang7757's Avatar
    When I charge my phone to 100 now, when i unplug charger it goes to 98. Before it would go all the way down to 67. I think the safe mode actually helped. Thanks.
    Safe mode is just diagnostic mode it turns off 3rd party apps , so you need to find which app is causing this battery drain
    jasmain likes this.
    02-01-2020 04:48 PM
  14. B. Diddy's Avatar
    If the drain comes back after rebooting out of Safe Mode, then you may have to start uninstalling apps one by one until the drain stops (which can be pretty tedious, but sometimes that's the only way to figure it out).
    jasmain and Laura Knotek like this.
    02-02-2020 02:01 AM
  15. jasmain's Avatar
    I'm looking through them right now.
    02-02-2020 12:53 PM
  16. jasmain's Avatar
    That's what I'm gonna do now... I'm disabling some apps that came with the phone which I don't use
    02-02-2020 12:54 PM
  17. mustang7757's Avatar
    That's what I'm gonna do now... I'm disabling some apps that came with the phone which I don't use
    That and also maybe look at most recent apps download also.
    jasmain likes this.
    02-02-2020 04:27 PM
  18. jasmain's Avatar
    It seems to be working better now. Before when I use to wake up I would have to charge my phone again. So i woke up and it was 83%
    mustang7757 likes this.
    02-06-2020 08:09 AM
  19. mustang7757's Avatar
    It seems to be working better now. Before when I use to wake up I would have to charge my phone again. So i woke up and it was 83% ������
    That's good , glad to hear that !
    jasmain likes this.
    02-06-2020 08:42 AM
  20. jasmain's Avatar
    Thanks to you guys. ;( *hug* XD
    mustang7757 likes this.
    02-06-2020 01:58 PM
  21. mustang7757's Avatar
    Thanks to you guys. ;( *hug* XD
    Your welcome
    jasmain likes this.
    02-06-2020 01:59 PM
46 12

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