1. gizmo32's Avatar
    Anyone here bought the SM-N930FD unlocked dual sim Exynos Note 7 from Singapore? I bought online from MobyShop and that store is not cooperating at all in giving me a refund. Now they tell me they will accept a refund after the fact no shipping carriers will deal with the Note 7.

    I have emailed MobyShop and Samsung Singapore Samsung Canada (I live in Canada) dozens of times since announcements were being made about the note 7. No one wants to help me tried social media posts but still get one sentence replies by Samsung then nothing else after. Also called Samsung Canada by phone and their customer service staff are not helpful at all try brushing me away.

    Have you got a successful refund?? I'm feeling very frustrated over this.
    10-16-2016 11:40 PM
  2. LeoRex's Avatar
    I'll ask around.. there might be a higher level customer service number you can contact... hopefully to avoid a run around...
    10-17-2016 08:18 AM
  3. D13H4RD2L1V3's Avatar
    You may try calling Samsung Canada's phone hotline and ask to talk to someone in a higher department.

    The phone may not be a Canadian unit, or even one designed for North America, but they should still help you out, especially since you cannot fly with one as it's banned.
    10-17-2016 10:32 AM
  4. dpham00's Avatar
    Does Canada have something like the bbb or state attorney general? In the USA you can file a complaint through them
    10-17-2016 10:33 AM
  5. gizmo32's Avatar
    Does Canada have something like the bbb or state attorney general? In the USA you can file a complaint through them
    Yes we do have the BBB. That still does not really help me get a return for this God forsaken device.
    10-17-2016 12:44 PM
  6. gizmo32's Avatar
    Going to call Samsung one last time today and ask for a upper level manager for the 9th time.....
    10-17-2016 01:00 PM
  7. dpham00's Avatar
    Yes we do have the BBB. That still does not really help me get a return for this God forsaken device.
    The only reason I say it is because I have had stubborn cs before, refusing to help. I sent in a bbb complaint and they easily solved the problem
    10-17-2016 05:22 PM

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