1. DryLyne's Avatar
    Has anyone else had the issue where bixby responds to very simple tasks with "OK, I canceled it" or "Got it, I canceled it"?

    I've been trying Bixby out and it's really frustrating that it's unable to do simple things like "open contacts". I've even tapped on the demo task of open contacts and it failed spectacularly. I had high hopes after all of the reviews and positive feedback I've seen, but I'm one day from permanently disabling bixby.
    12-27-2017 10:03 AM
  2. j_hansen's Avatar
    are you using the Samsung contacts app or 3rd party?
    12-27-2017 10:45 AM
  3. kitmo's Avatar
    Mine does the same and I am using Samsung contacts.
    12-27-2017 01:36 PM
  4. DryLyne's Avatar
    Using Samsung contacts. It did the same thing for the stock messaging app as well =(
    12-27-2017 02:45 PM
  5. EMT_F_JC's Avatar
    omg....
    same here. i spent few days to find out why bixby does this......
    12-29-2017 12:05 PM
  6. slaarj's Avatar
    Aww...having d same problem here... can't open contacts nd phone app using bixby...
    12-29-2017 09:22 PM
  7. pool_shark's Avatar
    Are you all talking about opening a specific contact or something?
    I said "open contacts" it said "ok, here you go" and it opened my contacts.
    12-29-2017 09:49 PM
  8. miikmac's Avatar
    Same issue... Just spent 1hr on remote assistance to have Samsung tech wipe all my Bixby data and still have same issue and then told can't help cause I'm from Canada.. EFF you Samsung!!!

    I like the idea of Bixby phone use vs GA.
    12-31-2017 02:20 AM
  9. Roguefoxx's Avatar
    I tell Bixby "open contacts" and Bixby opens the contacts app. I tell Bixby to open contacts to a certain name and it opens to that specific person. Not sure why it wouldn't be working for you.
    12-31-2017 04:21 AM
  10. kitmo's Avatar
    Same issue... Just spent 1hr on remote assistance to have Samsung tech wipe all my Bixby data and still have same issue and then told can't help cause I'm from Canada.. EFF you Samsung!!!

    I like the idea of Bixby phone use vs GA.
    I'm in Canada too and Bixby says this when I ask for contacts "okay got it, cancelled". I give up.
    12-31-2017 02:11 PM
  11. EMT_F_JC's Avatar
    I just come out from samsung store , their tech ppl cant fix the problem. They said google can open contact. Seems like is bixby own problem. Since i juz got the phone, they suggest me to exchange it
    01-01-2018 05:08 PM
  12. Mahsa Mehdizadeh Khomami's Avatar
    Thank God...
    I've got this problem since a week ago and now I'm sure it's not a problem with my phone and it's technical.
    I'm sure it will be solved soon.
    01-01-2018 08:26 PM
  13. miikmac's Avatar
    I did live chat with Samsung Canada this morning (after 1 hr with remote assistance from US support last night-to be told US cannot help with a Canada phone). they told me to reset my phone.. I told them to fly a kite and fix the bug.

    New Bixby update comes tonight.. I install.. wipe storage data... Wipe partition.. and reset Bixby.. guess what?

    It's not fixed..Arrgghh! $1300 phone with integrated garbage app.. you can't uninstall and reinstall... Noooooooooo that would be too easy
    01-02-2018 01:29 AM
  14. miikmac's Avatar
    @pool_shark.. what model? Maybe this is a regional issue?
    01-02-2018 01:31 AM
  15. miikmac's Avatar
    @Roguefoxx what model.

    I've even created a custom command.. open contacts and find (name) ..

    Bixby - got it, cancelled
    01-02-2018 01:33 AM
  16. miikmac's Avatar
    Weird cause send a message to (name) works..
    01-02-2018 01:34 AM
  17. pool_shark's Avatar
    @pool_shark.. what model? Maybe this is a regional issue?
    I have the Verizon version.
    01-02-2018 08:23 AM
  18. magichoward's Avatar
    Bixby vision has stopped for me but I get the same message canceled
    01-02-2018 11:33 PM
  19. Mahsa Mehdizadeh Khomami's Avatar
    By Bixby calling is back...
    Problem is solved
    01-04-2018 03:16 PM
  20. slaarj's Avatar
    Tried again today after abt a week...nd guess what it's back to normal...Bixby can now open contacts....haven't noticed any updates anyway...
    01-05-2018 12:16 PM
  21. pre1561's Avatar
    I still think Google is better at voice recognition.
    01-08-2018 07:44 PM
  22. Leled120's Avatar
    I did live chat with Samsung Canada this morning (after 1 hr with remote assistance from US support last night-to be told US cannot help with a Canada phone). they told me to reset my phone.. I told them to fly a kite and fix the bug.

    New Bixby update comes tonight.. I install.. wipe storage data... Wipe partition.. and reset Bixby.. guess what?

    It's not fixed..Arrgghh! $1300 phone with integrated garbage app.. you can't uninstall and reinstall... Noooooooooo that would be too easy
    How did you wipe partition? I can't figure out how to do that on the note 9. I used to do on the Note 5, you hold down 2 buttons and it brought you to a screen where you could wipe cache partition or factory reset the phone or just simply restart it. Now when you do that it only gives you the option to restart your phone. So how do you wipe partition nowadays?
    07-11-2019 11:36 AM
  23. kitmo's Avatar
    With the new update, Bixby is opening contacts just fine. Opens the contact list and individual contacts as requested.
    07-13-2019 11:49 PM
  24. mustang7757's Avatar
    How did you wipe partition? I can't figure out how to do that on the note 9. I used to do on the Note 5, you hold down 2 buttons and it brought you to a screen where you could wipe cache partition or factory reset the phone or just simply restart it. Now when you do that it only gives you the option to restart your phone. So how do you wipe partition nowadays?
    Hi, to clear cache hold bixby, volume up,power button same time , it will have options to clear cache and reboot.
    kitmo likes this.
    07-14-2019 01:47 AM

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