1. Jeffrey Middlekauff's Avatar
    I am able to view the pictures when I receive them. However, days/hours after certain pictures are unable to view again and I am not able to download them when I click on the picture.Text Message Pictures Unable/Disappearing Days After Receiving-20181009_102523.jpg
    10-09-2018 12:30 PM
  2. Mustangjayyyme's Avatar
    I am able to view the pictures when I receive them. However, days/hours after certain pictures are unable to view again and I am not able to download them when I click on the picture.Click image for larger version. 

Name:	20181009_102523.jpg 
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    I'm having the same issues... My texts will also disappear too then reappear. This is terrible and annoying as hell. The photos I get sent I can't even retrieve them after the first initial time I received them. It also seems to be doing the same crap with photos I sent they're stuck in saying they're 0.00/12 kb or whatever like they're trying to send again
    10-09-2018 09:02 PM
  3. Aura1's Avatar
    The texting app (sms) can't "hold" pics . . . as soon as you receive a pic via text msg, save the pic as soon as you receive it. Also, you have to have Data On (not WiFi only) to receive an image via text msg.

    See if that works
    10-09-2018 10:08 PM
  4. anon(3641385)'s Avatar
    It might be important to understanding the problem you've all got if you advise of your telco, and country🤔
    10-09-2018 11:09 PM
  5. Jeffrey Middlekauff's Avatar
    At&t USA.

    It's not every picture that does this maybe 20% when I go back to look something up I notice the picture isn't viewable anymore
    10-10-2018 08:46 AM
  6. Aura1's Avatar
    ? Viewable from the text message or viewable from Gallery?
    10-10-2018 07:10 PM
  7. Jeffrey Middlekauff's Avatar
    Well I can view them when I first receive them. However, if a week later I try to go back some disappear like this. Unless I save the attachment when I view it the first time I have no problem going into my gallery and viewing it.
    10-15-2018 06:17 PM
  8. neopolotin75's Avatar
    I just noticed this yesterday on my Note 9 on Att....I just assumed it was a bug on my phone but maybe not
    10-15-2018 08:44 PM
  9. swagglepuff's Avatar
    Are you using the stock app? Maybe try a 3rd party app and see what happens. I haven't had this issue and I use the stock samsung app.
    10-16-2018 12:14 AM
  10. Jeffrey Middlekauff's Avatar
    I am planning on restoring my phone and seeing what happens
    10-17-2018 09:59 AM
  11. Bridget brown's Avatar
    Same thing happening to me on my new note 9. I see the pics when they come in, but when I look them up in my text messages they are grayed out.

    Any solutions? At&t also
    11-26-2018 07:59 AM
  12. trucksmoveamerica#AC's Avatar
    I would use Textra until this issue gets fixed. With Textra your can set it up to automatically save your pictures to the gallery.

    Another suggestions, some texting apps have a auto delete feature, check to see if the one you're using has that feature and if it is turned on. Just an idea
    msndrstood likes this.
    11-26-2018 11:22 AM
  13. ZyanyaMJ's Avatar
    Same thing happening to me on my new note 9. I see the pics when they come in, but when I look them up in my text messages they are grayed out.

    Any solutions? At&t also
    I am also having this issue on T-Mobile. It's so frustrating!
    12-08-2018 09:59 AM
  14. Mjgo's Avatar
    I'm an att customer myself, experiencing the same problem. I found that if I turned off "Advanced Messaging" I am able to go back into the message app, select the grayed out picture, and it populates. So it would appear this is all a glitch in advanced messaging.
    12-09-2018 12:52 PM
  15. OJsakila's Avatar
    At&t USA.

    It's not every picture that does this maybe 20% when I go back to look something up I notice the picture isn't viewable anymore
    I'm using textra and have settings set to use data at all times for message notifications. I have NO issues. I'm also on AT&T in Savannah Ga
    12-09-2018 02:05 PM

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