04-19-2019 05:06 PM
178 123 ...
tools
  1. CAO's Avatar
    I have an AT&T Note 9 that is not updating to Android Pie--the phone says my phone has the most recent updates. When I checked my software, I see I have last gotten a security update on October 1, 2018. I called AT&T, and on two occasions, the service tech advised they would push the update to me OTA. I have an Galaxy S7 for work--AT&T--that got a security update on December 1, 2018. Does anybody have any ideas what to do as AT&T advised I may have to go to a Samsung store to get the update. Is it possible there is a setting on the phone that is checked that is blocking updates?
    02-05-2019 11:48 AM
  2. Gayle Lynn's Avatar
    Clear cache partition then safe boot and clear system software storage cache.

    Might want to backup and do a factory reset, or just reset settings. Does it have any software app that might interfere? A VPN should not but...

    Someone else on here had same issue btw
    02-05-2019 12:06 PM
  3. mustang7757's Avatar
    try what Gayle suggested. if that dont work there was a old trick of changing the date couple days ahead in time and date settings you'll have to turn off auto time and date and see if it pushes the update to your device , not guaranteed but has worked in past.
    pizza_pablo likes this.
    02-05-2019 12:14 PM
  4. CAO's Avatar
    Thanks for the advise. I did all of the above, however, with no success.
    mustang7757 likes this.
    02-05-2019 01:20 PM
  5. mustang7757's Avatar
    Thanks for the advise. I did all of the above, however, with no success.
    What security patch your on ?
    02-05-2019 01:23 PM
  6. Gayle Lynn's Avatar
    PS: The February security update, just got it yesterday on Essential, was 300MB plus so rather large, not sure when it'll get pushed out for us but that's a good size with a number of improvement and changes.
    02-05-2019 01:32 PM
  7. CAO's Avatar
    October 1, 2018 is the last one. I don't know the exact number, but I can give it if you tell me where it might be.
    02-05-2019 01:32 PM
  8. mustang7757's Avatar
    October 1, 2018 is the last one. I don't know the exact number, but I can give it if you tell me where it might be.
    Ok your far behind you need to get to December ...first if you have smart switch on your computer see any updates there, if not you need to flash December to your device , as lot of Att users had problems going on updates from October's.
    jimd1050 likes this.
    02-05-2019 01:47 PM
  9. mustang7757's Avatar
    October 1, 2018 is the last one. I don't know the exact number, but I can give it if you tell me where it might be.
    Settings>about phone>software information is where you can find what security patch and software on the phone
    02-05-2019 01:52 PM
  10. CAO's Avatar
    I'm on Samsung Experience 9.5 and Android 8.1.
    02-05-2019 01:57 PM
  11. mustang7757's Avatar
    what's your build number
    02-05-2019 01:59 PM
  12. CAO's Avatar
    M1ajq.n960usqu1arj7
    02-05-2019 02:07 PM
  13. mustang7757's Avatar
    M1ajq.n960usqu1arj7
    Ok looks like October build , now are you familiar with using Odin for flashing files?
    02-05-2019 02:15 PM
  14. CAO's Avatar
    Unfortunately, no.
    02-05-2019 02:19 PM
  15. mustang7757's Avatar
    Unfortunately, no.
    Do you have smart switch on your computer?
    02-05-2019 02:20 PM
  16. CAO's Avatar
    No.
    02-05-2019 02:22 PM
  17. mustang7757's Avatar
    No.
    Ok...if you can it's Samsung useful tool you can save your back ups and update your device .. I would try there first and see what happens.
    02-05-2019 02:25 PM
  18. CAO's Avatar
    Ok. Thanks
    02-05-2019 02:27 PM
  19. mustang7757's Avatar
    Ok. Thanks
    Your welcome
    02-05-2019 02:29 PM
  20. mustang7757's Avatar
    let me Know how u make out
    I'll try help as best I can get you up to date
    02-05-2019 03:15 PM
  21. mustang7757's Avatar
    @Ruben Ocasio

    I don't if you can get some files he can load on to his SD card to get up to at least December then pie?
    02-05-2019 03:20 PM
  22. barondebxl's Avatar
    @Ruben Ocasio

    I don't if you can get some files he can load on to his SD card to get up to at least December then pie?
    Man thank you for helping everyone bro, really appreciate it!
    mustang7757 likes this.
    02-05-2019 03:32 PM
  23. mustang7757's Avatar
    Man thank you for helping everyone bro, really appreciate it!
    Your welcome, anytime .
    02-05-2019 03:39 PM
  24. CAO's Avatar
    Well, I downloaded Smart Switch on my computer, and hooked my phone to it, and I am told my updates are up-to-date. I even tried to go into Samsung Keis, but that was also of no help. I am at a loss as to what do to.
    02-05-2019 04:33 PM
  25. mustang7757's Avatar
    Well, I downloaded Smart Switch on my computer, and hooked my phone to it, and I am told my updates are up-to-date. I even tried to go into Samsung Keis, but that was also of no help. I am at a loss as to what do to.
    Ok , hang in there see if we can get some files to put on your sd card .
    02-05-2019 04:49 PM
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