AT&T Note 9 Not Updating

I have done everything except the Odin flash and my note 9 is still on the September security patch
 
I have an AT&T Note 9 that is not updating to Android Pie--the phone says my phone has the most recent updates. When I checked my software, I see I have last gotten a security update on October 1, 2018. I called AT&T, and on two occasions, the service tech advised they would push the update to me OTA. I have an Galaxy S7 for work--AT&T--that got a security update on December 1, 2018. Does anybody have any ideas what to do as AT&T advised I may have to go to a Samsung store to get the update. Is it possible there is a setting on the phone that is checked that is blocking updates?

To be honest, it's not really worth rushing. I'm not that impressed by it, but I am stuck with it
 
Ok Mustang,

I downloaded the first two onto my SD card. The third one would not allow me to download it.
 
Ok Mustang,

I downloaded the first two onto my SD card. The third one would not allow me to download it.

Ok very good....maybe check and see manually if a update to pie is available
 

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