04-21-2019 03:05 PM
1,051 123 ...
tools
  1. me23brown's Avatar
    This scanner has a huge learning curve. So far I can only get it to work 50% of the time with one thumb. The other 3 don't work at all. Good Luck.
    03-06-2019 12:23 PM
  2. Lobwedgephil's Avatar
    Have you done the update on it yet?
    03-06-2019 12:33 PM
  3. WizeGuyDezignz's Avatar
    This scanner has a huge learning curve. So far I can only get it to work 50% of the time with one thumb. The other 3 don't work at all. Good Luck.
    My phone is on the way so I can't test quite yet. But I've heard having the phone learn the same finger 2 or 3 times helps.
    VidJunky likes this.
    03-06-2019 12:33 PM
  4. LilSweetLin's Avatar
    This scanner has a huge learning curve. So far I can only get it to work 50% of the time with one thumb. The other 3 don't work at all. Good Luck.
    No long press required; just a simple tap. Also, scan the same finger twice to allow for easier recognition, since you're allowed to scan four. Scan it from all angles. Muscle memory will improve with time.
    mundo472 and Rygitsdown like this.
    03-06-2019 12:35 PM
  5. GrooveRite's Avatar
    My phone is on the way so I can't test quite yet. But I've heard having the phone learn the same finger 2 or 3 times helps.
    Like running the test 2 or 3 times you mean?? Each test is a series of presses if I'm not mistaken.
    03-06-2019 12:37 PM
  6. Lobwedgephil's Avatar
    Like running the test 2 or 3 times you mean?? Each test is a series of presses if I'm not mistaken.
    I believe he means to scan the same finger multiple times. So if you only use your thumb to unlock, save your thumb twice or as multiple fingers to improve recognition.
    03-06-2019 12:41 PM
  7. WizeGuyDezignz's Avatar
    I believe he means to scan the same finger multiple times. So if you only use your thumb to unlock, save your thumb twice or as multiple fingers to improve recognition.
    Yes, this. Save the same finger 2 or 3 times. I've heard it helps.
    03-06-2019 12:44 PM
  8. GrooveRite's Avatar
    I believe he means to scan the same finger multiple times. So if you only use your thumb to unlock, save your thumb twice or as multiple fingers to improve recognition.
    So when you save your finger print with Samsung it only asks you to press once and not a few times?

    **edit** I'll figure it out, lol!
    03-06-2019 12:45 PM
  9. me23brown's Avatar
    Yes after the updated. Ok I've doubled up scanning twice for use with just my two thumbs and that has helped a lot but I was hoping to be able to use an index finger as well. Oh well no worries. Thanks for the advice.
    03-06-2019 12:52 PM
  10. Sapient's Avatar
    It doesn't read my fingers well either. It always tells me to press harder. The update made it better, but not good.
    03-06-2019 12:53 PM
  11. Lobwedgephil's Avatar
    Using the installed screen protector? I have heard on another board removing that improves things greatly, but then you don't have a screen protector.
    03-06-2019 12:56 PM
  12. AS7Edge's Avatar
    Register twice helps so much, thanks
    03-06-2019 01:02 PM
  13. Highrisedrifter's Avatar
    So when you save your finger print with Samsung it only asks you to press once and not a few times?

    **edit** I'll figure it out, lol!
    They mean that you should register your thumb as 'finger 1', then register it again as 'finger 2'. You can register up to four fingers, so you could register your thumb twice more if you wanted.
    GrooveRite likes this.
    03-06-2019 01:22 PM
  14. GrooveRite's Avatar
    They mean that you should register your thumb as 'finger 1', then register it again as 'finger 2'. You can register up to four fingers, so you could register your thumb twice more if you wanted.
    Ahhh, now that makes sense! Thank you!
    Highrisedrifter likes this.
    03-06-2019 01:24 PM
  15. wrt0108's Avatar
    Mine came with plastic over the front but no obvious way to take it off. The plastic on the back had an obvious tab to pull. I cannot get my fingerprint sensor to set up. It tells me all the time to press harder or to cover the entire sensor with my finger. Does this plastic on the front need to be removed first, or is this a screen protector that can stay in place? There is a hole in the plastic where the selfie cameras are, but no hole by the fingerprint sensor like the one I have seen on at least one unboxing video.
    03-06-2019 01:31 PM
  16. GrooveRite's Avatar
    Hey, do you folks think perhaps the thin protective film might be causing the sensor to not react as well as it should??
    03-06-2019 01:38 PM
  17. Lobwedgephil's Avatar
    Mine came with plastic over the front but no obvious way to take it off. The plastic on the back had an obvious tab to pull. I cannot get my fingerprint sensor to set up. It tells me all the time to press harder or to cover the entire sensor with my finger. Does this plastic on the front need to be removed first, or is this a screen protector that can stay in place? There is a hole in the plastic where the selfie cameras are, but no hole by the fingerprint sensor like the one I have seen on at least one unboxing video.
    It is a screen protector. I have heard mixed things so far on if it is affecting the sensor. It shouldn't as these are installed on every phone, but guess we will see. I will see on mine tonight.
    03-06-2019 01:44 PM
  18. GrooveRite's Avatar
    It is a screen protector. I have heard mixed things so far on if it is affecting the sensor. It shouldn't as these are installed on every phone, but guess we will see. I will see on mine tonight.
    I wouldn't be surprised if these pre-installed film protectors are the cause of the FPS malfunctioning on some/most devices. It shouldn't be affecting it but its a possibility.
    03-06-2019 01:47 PM
  19. durandetto's Avatar
    The update made it much better, but I might end up pulling the screen protector off of it's still an issue. Haven't used a screen protector on my last 3 phones and turned them in to tmobile without issue. Obviously there's some minor scratches, but not bad enough to not get credit.
    03-06-2019 02:33 PM
  20. Almeuit's Avatar
    From what I have seen it works better if you tap your finger in the appropriate spot versus holding. Seems to help alleviate the issue.
    03-06-2019 02:34 PM
  21. EMGSM's Avatar
    I hope we get more positive feedback as people start getting their phones. Please don't turn into some sort of FPS-Gate.
    ladyc0524 likes this.
    03-06-2019 02:40 PM
  22. me23brown's Avatar
    I already took the screen protector off and it really didn't make much different although it is getting better with practice. i'm up to about 80% success rate. I've probably tried it over 100 times already.
    03-06-2019 02:43 PM
  23. sulla1965's Avatar
    I hope we get more positive feedback as people start getting their phones. Please don't turn into some sort of FPS-Gate.
    People like to complain about things. If it doesn't work as they think it should, then it's crap. Some have literally had the phone for a day. It often takes time to get used to something different.
    03-06-2019 02:56 PM
  24. knowledge775's Avatar
    FPS hasn't worked for me and no update is available. My phone is unlocked...
    03-06-2019 03:06 PM
  25. areyes163's Avatar
    At first I couldn't get it to work. But I wasn't applying much pressure. I'm starting to get the hang of it now. If you click it like a button it seems to work better. At least for me anyway. I apply pressure like I'm clicking the home button on my note 9.
    jlangner likes this.
    03-06-2019 03:09 PM
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