1. EricMartinSoCal's Avatar
    Update: I think I figured out how to "make it work" and I'm confident it will improve with additional updates. I registered one full fingerprint PLUS two additional fingerprints that were only part of my thumb (tip & bottom) and now it appears to work. I also noticed that I needed to push a little on the screen, which I never had to do with my OnePlus. It seems to be more reliable but I wouldn't say "it works great." Good enough though.

    I wonder if going without a screen protector improves things substantially?
    03-09-2019 08:41 PM
  2. krafty11's Avatar
    Make sure you're covering all parts of your thumb, sides, towards the top, every time it takes the short break, scan a different part to make a complete map, I've been amazed at how good it really works after reading some of the posts here
    jlangner likes this.
    03-09-2019 08:47 PM
  3. EricMartinSoCal's Avatar
    Make sure you're covering all parts of your thumb, sides, towards the top, every time it takes the short break, scan a different part to make a complete map, I've been amazed at how good it really works after reading some of the posts here
    And you left the screen protector on? Hmm.. maybe I'm doing something wrong. Okay. I'll keep at it.
    03-09-2019 08:48 PM
  4. Brent Fredryk's Avatar
    Make sure you're covering all parts of your thumb, sides, towards the top, every time it takes the short break, scan a different part to make a complete map, I've been amazed at how good it really works after reading some of the posts here
    Firm and quick seems to work best for me. And my left thumb works better than my right one. Which sucks since I'm right handed.
    03-09-2019 08:48 PM
  5. mck2018's Avatar
    I had issues with the pre-installed screen protector. I removed it and installed a skinomi screen protector (I have always preferred these over tempered glass) and the fingerprint reader works better, no question.

    When I first tried registering fingerprints the the pre-installed screen protector the phone kept telling me I wasn't pressing hard enough, I knew something was wrong right away.
    03-09-2019 09:04 PM
  6. jlangner's Avatar
    And you left the screen protector on? Hmm.. maybe I'm doing something wrong. Okay. I'll keep at it.
    I took off but put whitestone on...pretty much flawless but you have to make sure and at least push down enough to get a full print.
    03-09-2019 09:04 PM
  7. aokusman1's Avatar
    Works fine for me.
    03-09-2019 09:05 PM
  8. sulla1965's Avatar
    It doesn't suck, it works very well for me and a lot of others.
    brianjsw likes this.
    03-09-2019 09:08 PM
  9. Adam Frix's Avatar
    I'm sure there are all kinds of complaints about the fingerprint sensor - I gave it two days ... It sucks. My OnePlus 6T was flawless and fast (in display) and most physical ones work great too. I registered the same thumb 3 times to see if it helps and no luck. I'd say it works 50% of the time if I'm being nice. No big deal really -BUT- maybe taking off the factory installed screen protector would help? Has anyone done it and found success? Otherwise love the phone.
    Sucks here, too--too many times I'm stuck either waiting 30 seconds or just entering the PIN.

    At one point it refused to work AT ALL until I rebooted the phone.

    $450 plus my S9+ for this...I may return it. Nothing wrong with the S9+, really, and I did get used to the FPS on the back--and it WORKS. Every time.
    03-09-2019 09:08 PM
  10. DLIVINGS's Avatar
    It doesn't suck, it works very well for me and a lot of others.
    +1
    03-09-2019 09:11 PM
  11. EricMartinSoCal's Avatar
    It doesn't suck, it works very well for me and a lot of others.
    Are you using the pre-installed screen protector?
    03-09-2019 09:20 PM
  12. mustang7757's Avatar
    It doesn't suck, it works very well for me and a lot of others.
    I agree, works great with preinstalled screen protector
    03-09-2019 09:22 PM
  13. sulla1965's Avatar
    @EricMartinSoCal Yes factory plastic still installed. Works as intended. You must be doing something wrong.
    brianjsw likes this.
    03-09-2019 09:29 PM
  14. Mr Segundus's Avatar
    This is the very reason why I didn't purchase a 512GB S10+. I've seen and read reviews and the FPS just seems like it's terrible at recognizing fingerprints. It's new technology, I get it. But I'll wait for generation 2 before trying it out.
    03-09-2019 09:33 PM
  15. sulla1965's Avatar
    This is the very reason why I didn't purchase a 512GB S10+. I've seen and read reviews and the FPS just seems like it's terrible at recognizing fingerprints. It's new technology, I get it. But I'll wait for generation 2 before trying it out.
    Well every review I've seen on You Tube, the fps works fine. It works fine for me and a lot of others. So to say the fps is terrible at recognizing fingerprints simply isn't true.
    DLIVINGS likes this.
    03-09-2019 09:44 PM
  16. Maknora's Avatar
    Try this method
    03-09-2019 09:45 PM
  17. sulla1965's Avatar
    But if you use AOD you can just tap screen and fps area will show. Or use double tap or raise to wake. But this should help those who don't use AOD.
    EricMartinSoCal likes this.
    03-09-2019 09:55 PM
  18. mustang7757's Avatar
    But if you use AOD you can just tap screen and fps area will show. Or use double tap or raise to wake. But this should help those who don't use AOD.
    I dont even use double tap or tilt to wake . I put my finger or thumb where the button is and instantly in to the phone without waking the screen
    sulla1965 likes this.
    03-09-2019 09:58 PM
  19. sulla1965's Avatar
    Yeah just tried it myself, works fine. Thanks. But again all you have to do is tap anywhere on the screen and the fps will light up.
    mustang7757 likes this.
    03-09-2019 10:01 PM
  20. Mr Segundus's Avatar
    Well every review I've seen on You Tube, the fps works fine. It works fine for me and a lot of others. So to say the fps is terrible at recognizing fingerprints simply isn't true.
    Cool anecdotal evidence.

    My point still stands.
    03-10-2019 12:05 PM
  21. lindajm22's Avatar
    I'll be honest, it wasn't working all that great for me at first and I was starting to regret trading in my S9+, but a couple days with the phone and it now works nearly every time. I am using the stock screen protector too, at least until it starts looking a little scrappy and then I'll install the Whitestone Dome I already bought.
    03-10-2019 12:24 PM
  22. Macy72's Avatar
    I got fed up and took the screen protector off and re-registered my 4 prints. Big improvement for me.
    03-10-2019 06:31 PM
  23. Adam Frix's Avatar
    @EricMartinSoCal Yes factory plastic still installed. Works as intended. You must be doing something wrong.
    Steve Jobs to iPhone 4 users: "you're holding it wrong".

    The arrogance never goes away. It stands, even across time AND manufacturers.
    Super Spartan likes this.
    03-10-2019 06:36 PM
  24. Maknora's Avatar
    Need fingers to be moist. That helps
    03-11-2019 11:59 AM

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