08-16-2019 11:42 AM
35 12
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  1. EMY92's Avatar
    I always make sure that the screen is off when I pocket my phone. I have also made sure that I do not have it set to remain unlocked while in motion.

    I had similar issues with my S8+, but it seems worse with the S10+. Every time I walk anywhere, I manage to change settings, dial the phone, take a large number of screenshots, and open webpages that are not what I normally would visit.

    I do have the smart lock set to unlock at home, but I experience this both near my home and away.

    I even managed to download an app earlier today.

    Any tips on keeping the phone locked while in my pocket?
    03-12-2019 08:12 PM
  2. Ecm's Avatar
    Try this. Go to Settings > Display and activate "Accidental Touch Prevention". It made a difference for me.
    pontiac005 and 1eyejack like this.
    03-12-2019 08:43 PM
  3. Nyvideo's Avatar
    I'm having the same issue and have the accidental touch protection turned on. I've found various settings changed including ones which are buried several menu layers deep. I don't have the phone set to stay unlocked for any conditions.
    03-12-2019 08:47 PM
  4. williams448's Avatar
    There's several threads on the forums here about this issue. This is my only gripe about the phone. It's almost like the "prevent accidental touch" setting isn't working. Other than that, I love this phone.
    03-12-2019 08:52 PM
  5. VW Maverick's Avatar
    I think there is a problem with the proximity sensor.
    I tested the S10+ next to my S9+ and the 10's screen did not go off as it is supposed to after covering the top section with a blanket to duplicate it in a pocket.
    The 9's screen went off correctly.

    Mav.
    sergysn likes this.
    03-12-2019 08:57 PM
  6. tcdude's Avatar
    This has happened to me to and I think the double tap to open could be the cause so I disabled it and have not had any issues

    I do like the double tap so now I'm going to activate it but disabling camera and phone from lock screen and I'll see how that goes
    03-12-2019 10:11 PM
  7. williams448's Avatar
    This has happened to me to and I think the double tap to open could be the cause so I disabled it and have not had any issues

    I do like the double tap so now I'm going to activate it but disabling camera and phone from lock screen and I'll see how that goes
    We shouldn't have to disable "double tap to wake screen". When the phone is in our pocket, the proximity sensor should register this and disable the feature automatically. Then when the phone is removed from your pocket "double tap" is then enabled.
    03-12-2019 10:27 PM
  8. tcdude's Avatar
    We shouldn't have to disable "double tap to wake screen". When the phone is in our pocket, the proximity sensor should register this and disable the feature automatically. Then when the phone is removed from your pocket "double tap" is then enabled.
    I agree but is it a coincidence it was always either the phone or camera that was activated, I'm guessing it came from the lock screen

    Unless as I put it in my pocket I touch the screen twice by accident which is possible lol
    03-12-2019 10:38 PM
  9. VidJunky's Avatar
    I'm still waiting for my phone to arrive, I'm really chomping at the bit to get it with all the great reviews, anyway I had similar issues with another device and started putting them in my pocket face out. Any bit of moisture seems to be enough to conduct thru the thin material of a pocket. Of course you then have to be conscious of pressing your thigh against things or laying on it but especially with a device like this where the front and back are glass it's kinda 6 one way half a dozen the other.
    03-13-2019 02:34 AM
  10. lyingfromyou's Avatar
    This has happened to me to and I think the double tap to open could be the cause so I disabled it and have not had any issues

    I do like the double tap so now I'm going to activate it but disabling camera and phone from lock screen and I'll see how that goes
    I had it set to accidental touch protection yet left on double tap to wake.. I noticed yesterday at work that my screen was still activating while in my pocket.. My battery usage also dropped to 69% by noon with minimal usage! I have to assume it was a result of this...

    I'll be trying with Double Tap To Wake turned off today.. I hear you about proximity sensors. Maybe that's where to flaw lies, maybe it's the Fingerprint Reader.... I'll find out today!
    03-13-2019 04:39 AM
  11. EMY92's Avatar
    Thanks for the replies. I just removed the phone & camera from the home screen, hopefully this will help.
    03-13-2019 05:26 AM
  12. tcdude's Avatar
    Thanks for the replies. I just removed the phone & camera from the home screen, hopefully this will help.
    Yes I did the same
    03-13-2019 06:26 AM
  13. msm0511's Avatar
    Samsung still hasn't fixed this?
    03-13-2019 07:33 AM
  14. UseAndroid86's Avatar
    Had the same issue. Turn off the lift to wake feature in the motion and gestures settings. Also enable the accidental touch prevention.
    03-13-2019 08:40 AM
  15. EMY92's Avatar
    Removing the buttons from the home screen didn't help. I tried to post a bunch of gibberish to a dozen people in Slack, fortunately, I was able to set the phone to airplane mode while walking, so it didn't send.

    I have now turned off lift to wake and double tap to turn on the screen. Accidental touch protection has been on.

    msm0511, I'm guessing no. I've had this in the S6, S8+ and now the S10+. I don't remember having this issue in the S4, but it was the S4 or S6 I made calls to Asia and 911 while mowing my yard.
    03-13-2019 08:52 AM
  16. Change's Avatar
    Just set your phone to a secure method. Require FPS, or PIN/Pattern to unlock it. Nothing accidental will happen in your pocket. Your thigh can't possibly unlock your phone by one of those methods.
    03-13-2019 09:06 AM
  17. cmybliss's Avatar
    Definitely looks like there’s something going on with the proximity sensor. I did find an accessibility feature that might help though.
    Settings>Accessibility>Interaction and dexterity>ignore repeated touches.

    From there you can set a time in which to ignore multiple touches. Not sure if it’ll help, but worth a shot.
    03-13-2019 11:09 AM
  18. tcdude's Avatar
    Definitely looks like there’s something going on with the proximity sensor. I did find an accessibility feature that might help though.
    Settings>Accessibility>Interaction and dexterity>ignore repeated touches.

    From there you can set a time in which to ignore multiple touches. Not sure if it’ll help, but worth a shot.
    I just may try this, removing camera and phone from my lockscreen helps only because it can't open anything but it still lights up and vibrates I imagine because the fps is rejecting the touches in my pocket
    03-13-2019 12:46 PM
  19. Snareman's Avatar
    Mine is suddenly sucking with this. Got the phone Sunday, problem didn't start til Friday. I removed the apps from the lock screen and turned off the increased screen sensitivity that I had enabled, but still no go. This is the first time I've ever had this in all of my Galaxy phones. Yesterday it kept opening my texting app and typing random stuff to several people. Today it opened some different apps. It's odd that it just suddenly started doing it after 6 days.
    03-16-2019 12:02 PM
  20. Ajai Kundara's Avatar
    Hi all
    05-14-2019 09:31 AM
  21. frederickdawg's Avatar
    Accidental touch does not seem to work. Enable it, then lock your screen. Put your finger over the proximity sensor and with other hand double tap screen. It still wakes it up. Similarly to when aod is still always on even if sensor is covered.


    I think this is an issue of being an early adopter of the new first gen inbuilt screen proximity sensor.
    05-14-2019 10:35 AM
  22. GrooveRite's Avatar
    I've disabled double tap and flip to wake long time ago! It'd happen mainly at the gym in my shorts oddly enough. It drove me nuts!!!
    05-14-2019 11:46 AM
  23. lockexxv's Avatar
    Just set your phone to a secure method. Require FPS, or PIN/Pattern to unlock it. Nothing accidental will happen in your pocket. Your thigh can't possibly unlock your phone by one of those methods.
    No, this still doesn't help. I have a complex pattern to get into the phone, but it still can click the "Emergency Call" button and that gives access to the dialer where you'll open your phone to see 91142654404343 etc. being dialed.

    I turned off nearly every new advanced gesture and it's fine now. Those were annoying, anyway.
    07-07-2019 12:18 PM
  24. mustang7757's Avatar
    No, this still doesn't help. I have a complex pattern to get into the phone, but it still can click the "Emergency Call" button and that gives access to the dialer where you'll open your phone to see 91142654404343 etc. being dialed.

    I turned off nearly every new advanced gesture and it's fine now. Those were annoying, anyway.
    I turned off App Short cuts in settings >lock screen no accidental pressing dialer or camera .
    07-07-2019 12:33 PM
  25. lockexxv's Avatar
    I turned off App Short cuts in settings >lock screen no accidental pressing dialer or camera .
    No, I mean even with those disabled, the "Emergency Call" option is still there and I don't think it can be disabled. That's what gets hit, which also opens the dialer, etc.
    07-07-2019 01:54 PM
35 12

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