Galaxy s10 doesn't connect to G4 data

[Bankodi]

I have all options. Phone connects to 2g and 3g fine but as soon as choose 4g it don't connect.

 

[mustang7757]

Which carrier? It doesn't connect at all?

 

[Bankodi]

Galaxy s10 G4 issue

Samsung galaxy s10 doesn't connect G4 data but it's okay with G3 data.Giffgaff are the carriers

 

[anon(10614692)]

Re: Galaxy s10 G4 issue

What is the exact model number of your S10?

 

[B. Diddy]

Re: Galaxy s10 G4 issue

Welcome to Android Central! You need to make sure your phone supports GiffGaff's LTE bands, which are 1, 3, 8, 20, and 40: https://www.4g.co.uk/giffgaff-4g-coverage-network-summary/

Also, make sure your APN settings are correct for GiffGaff:

https://www.androidcentral.com/what-apn-and-how-do-i-change-it
https://www.giffgaff.com/help/articles/internet-apn-settings-guide

 

[B. Diddy]

Duplicate threads merged.

 

[Bankodi]

Re: Galaxy s10 G4 issue

SMG 973F

 

[Bankodi]

Re: Galaxy s10 G4 issue

What is the exact model number of your S10?

SMG937F

 

[Bankodi]

Re: Galaxy s10 G4 issue

Welcome to Android Central! You need to make sure your phone supports GiffGaff's LTE bands, which are 1, 3, 8, 20, and 40: https://www.4g.co.uk/giffgaff-4g-coverage-network-summary/

Also, make sure your APN settings are correct for GiffGaff:

https://www.androidcentral.com/what-apn-and-how-do-i-change-it
https://www.giffgaff.com/help/articles/internet-apn-settings-guide

Tried all this .still no joy

 

[anon(10614692)]

Re: Galaxy s10 G4 issue

SMG937F

Thanks. I think you mean SMG973F but that's good as it's the international model which is aimed at us in the UK. Check out B.Diddy's post and if everything matches you may need to contact GiffGaff as the sim may be faulty.

 

[mustang7757]

Re: Galaxy s10 G4 issue

Thanks. I think you mean SMG973F but that's good as it's the international model which is aimed at us in the UK. Check out B.Diddy's post and if everything matches you may need to contact GiffGaff as the sim may be faulty.

Is there a carrier store where OP go and let them configure the APN?

 

[B. Diddy]

Also, look for the Preferred Network Type option in your system settings and make sure it's not set to 2G/3G only.

 

[anon(10614692)]

Re: Galaxy s10 G4 issue

Is there a carrier store where OP go and let them configure the APN?

Unfortunately, no.

 

[mustang7757]

Re: Galaxy s10 G4 issue

Unfortunately, no.

 

[Bankodi]

Re: Galaxy s10 G4 issue

Unfortunately carriers don't have store but is done via online

 

[mustang7757]

Re: Galaxy s10 G4 issue

Unfortunately carriers don't have store but is done via online

When you put the sim it didn't populate a APN automatically?

 

[Bankodi]

Re: Galaxy s10 G4 issue

When you put the sim it didn't populate a APN automatically?

Yes it automatically locks on to giffgaff the carriers.

 

[mustang7757]

Re: Galaxy s10 G4 issue

Yes it automatically locks on to giffgaff the carriers.

So with that it doesn't connect , is there a choice to reset there ?

 

[Bankodi]

Re: Galaxy s10 G4 issue

So with that it doesn't connect , is there a choice to reset there ?

There is slide button to say if you want G4 but it isn't highlighted to use.l recon phone automatically senses carriers available data connectivity. Get 3 options to connect data.2G 2G/3G 4G/3G/2G automatically

 

[mustang7757]

Re: Galaxy s10 G4 issue

There is slide button to say if you want G4 but it isn't highlighted to use.l recon phone automatically senses carriers available data connectivity. Get 3 options to connect data.2G 2G/3G 4G/3G/2G automatically

How about in right corner at top 3 dots anything says reset?