Hi everyone, i'm new to this forum, so please be gentle.
I've searched numerous kies threads, but can't find the answer to my woes.
Basically i can't find the option to connect kies via wifi. It's almost as though kies doesn't exist on my phone.
If i go into settings, i've got:
Connections
Network connections - Wifi, Bluetooth, Data Usage, More networks - Flight mode, mobile networks, Tethering and portable hotspot, VPN
Connect and share - NFC, Sbeam, Nearby Devices, Screen Mirroring
But no reference to kies, as i've seen on other phones.
Long story short, the usb connector has failed on the device (hence i can't use the usb connection) I can't charge the unit, so i'm having to remotely charge batteries. I'm 17 months into a 24 month contract - the screen is cracked at the top, and cannot be repaired by the dealer (It's taken them 9 days to decide this). The handset is insured, but i need to back up the phone before i send it to repair/replacement.
Is there an alternative to using kies, can i use an sd card, in which case do i have to get a card that's formatted to the phone. (I've had a card in the past which stopped the gallery from working)
Thanks in advance
I've searched numerous kies threads, but can't find the answer to my woes.
Basically i can't find the option to connect kies via wifi. It's almost as though kies doesn't exist on my phone.
If i go into settings, i've got:
Connections
Network connections - Wifi, Bluetooth, Data Usage, More networks - Flight mode, mobile networks, Tethering and portable hotspot, VPN
Connect and share - NFC, Sbeam, Nearby Devices, Screen Mirroring
But no reference to kies, as i've seen on other phones.
Long story short, the usb connector has failed on the device (hence i can't use the usb connection) I can't charge the unit, so i'm having to remotely charge batteries. I'm 17 months into a 24 month contract - the screen is cracked at the top, and cannot be repaired by the dealer (It's taken them 9 days to decide this). The handset is insured, but i need to back up the phone before i send it to repair/replacement.
Is there an alternative to using kies, can i use an sd card, in which case do i have to get a card that's formatted to the phone. (I've had a card in the past which stopped the gallery from working)
Thanks in advance