Hello all, new here and looking for advice on how to save my S4 from replacement and my wallets loss of the 99 dollar replacement fee with sprint insurance.
I recently acquired a virus on my S4, took it into radioshack where I purchased it and they had a heck of a time getting it to factory reset. Since then it has been fine. However, today it randomly rebooted and when it restarted it began updating all my apps, including the one that caused the virus (I believe). So i quickly did a factory reset on my own using the volume up, power, and home button. All went well, but now that the phone is on again and trying to get everything in line, my dropdown bar has been showing "preparing network" for about 40 mins and I can make a call but texts won't send. Additionally, my internet app crashes every time I open it. What is also strange is that after my factory reset, my contacts appeared right away, without me recovering them from gmail or my sd card, which may be normal, but it just doesn't seem like they should be there. Any ideas?
I recently acquired a virus on my S4, took it into radioshack where I purchased it and they had a heck of a time getting it to factory reset. Since then it has been fine. However, today it randomly rebooted and when it restarted it began updating all my apps, including the one that caused the virus (I believe). So i quickly did a factory reset on my own using the volume up, power, and home button. All went well, but now that the phone is on again and trying to get everything in line, my dropdown bar has been showing "preparing network" for about 40 mins and I can make a call but texts won't send. Additionally, my internet app crashes every time I open it. What is also strange is that after my factory reset, my contacts appeared right away, without me recovering them from gmail or my sd card, which may be normal, but it just doesn't seem like they should be there. Any ideas?