It is interesting if your phone is a white one, as I had two white Samsung S5's that did the same thing, more than just 3 times (and it was annoying) and sometimes it would ring but the screen would not light up and I could not answer it. I have now changed it to a black one and I do not have that problem. The place where I bought it from was extremly helpful. 100 times better than Samsung support as I had rung them a few times about the issue.
Galaxy S5 black screen upon wake up
- Thread starter isurvivorz
- Start date
Was your phone white cos the same thing happened to me, I had two white ones that did it, but my husband went back and asked to change it to a black one, don't have that issue anymore. I understand what you mean about customising it.
Hi, I got my GS5 last week, and I'm loving it, but it have one issue that bugging me. This issue don't happen often (only 3 times since I've got it), when I put my phone to sleep, and wake it back on, the two soft buttons on the bottom of the screen (back and multi-tasking button) lit up, but the screen does not, I have to force to take out the battery and put it back in, turn the phone back on then it would work. Any1 else having this problem as well?
I did called the store i got it from, but they don't have any more s5 in stock, and Samsung won't replace mine (what kind of customer service is this?), the store I got it from said they have to see the issue with their own eyes to be able to exchange me a new one, IF there will be any new S5 coming in for the next week or so.
So please I really need help on this issue, this is my first Samsung galaxy device, hell, this is my first Android device.
Thanks!
TL;DR: my screen won't lit up upon waking the phone but the 2 buttons on the bottom of the screen lit up normally.
Hi
I did factory reset but it again happening and screen is not working , is there any one to help me ? I doesn't happened with my galaxy s4 but since I got galaxy s5 it happens two times , when I do factory reset it works for one or two days but after that again it happens and screen does not work
Last edited by a moderator:
I also did a factory reset and this time avoided using the smart remote at all. (It seemed to help by initially removing it from the lock screen, but it's been perfect with no issue since factory reset and not touching it at all.) I'm sure there are some having this problem who haven't touched smart remote either, but for me it really seemed like root cause was something with the smart remote.) Hope they fix it!
Posted via Android Central App
Posted via Android Central App
scipper77
Well-known member
One month into ownership. Happened for the first time today. White s5 with verizon. Only things I have done out of the note recently was set up Google drive, Google plus, and hangouts. I think it's a software bug and in no way user error.
Has anyone who received the AT&T update reported that the problem came back? Just hoping that a software patch is already in existance.
Has anyone who received the AT&T update reported that the problem came back? Just hoping that a software patch is already in existance.
Mine was doing the exact same thing
Basically every 5th or so time that I turn it on it only illuminated the two bottom soft keys. I followed Daemonwolfs advice and cleared the sview cache. My phone hasn't had any issues since. Its only been 24hrs but this issue was very frequent on my device.
Basically every 5th or so time that I turn it on it only illuminated the two bottom soft keys. I followed Daemonwolfs advice and cleared the sview cache. My phone hasn't had any issues since. Its only been 24hrs but this issue was very frequent on my device.
Phone doing the exact same. From first day of purchase phone would take a long time to wake up from screen lock. After the first week it just got worse and screen would just randomly go black, keys still lit up, sound playing, phone ringing and screen responding but just completely black.
I have had to use my s3 for the past week. My s5 has been on but i have not used it.
I am planning on taking it into store tomorrow so thought i would test it out first. Phone went black after about 20 seconds of me touching it ! No apps open or anything just homescreen ( already tried factory reset no change)
SOO i ended up getting MAD and started squeezing the phone in anger. SCREEN TURNED ON !! squeezed it again screen turned off.... 70% of the time i can get my screen bk on.There is a certain point on the phone that when i press it turns the screen on and off. Might not work for everyone but does for me. I have never dropped the phone or anything so no idea why this has happened. :/ Still taking it back into store for a repair tomorrow though
I have had to use my s3 for the past week. My s5 has been on but i have not used it.
I am planning on taking it into store tomorrow so thought i would test it out first. Phone went black after about 20 seconds of me touching it ! No apps open or anything just homescreen ( already tried factory reset no change)
SOO i ended up getting MAD and started squeezing the phone in anger. SCREEN TURNED ON !! squeezed it again screen turned off.... 70% of the time i can get my screen bk on.There is a certain point on the phone that when i press it turns the screen on and off. Might not work for everyone but does for me. I have never dropped the phone or anything so no idea why this has happened. :/ Still taking it back into store for a repair tomorrow though
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I noticed that I got the black screen when I disabled S health and S voice. Once I enabled them again I never got the issue. Maybe this has some affect?
Mine has been doing the same thing. Had it swapped, The new one from the startup wizard would lag for about 15 seconds before the screen responded, then another 5 after swiping to unlock.
Had it swapped again, and new one I only put in my sim card and did not link any accounts or install any software. So no email accounts nothing, just make and received phone calls and texts, and for 2 days it was ok, but since monday, around 1-2 times a day it has locked up and the screen does not turn on, but the home and back buttons light up and I can hear sound when I swipe on the screen or push the volume buttons, so I know the phone is responding.
I suspect either the backlighting is not turning on, or the proximity sensor is not functioning correctly and is keeping the screen off..
I do not have any screen protectors on and it happens with or without my case on. I don;t use an a S view case, or any of the shealth things either.
Had it swapped again, and new one I only put in my sim card and did not link any accounts or install any software. So no email accounts nothing, just make and received phone calls and texts, and for 2 days it was ok, but since monday, around 1-2 times a day it has locked up and the screen does not turn on, but the home and back buttons light up and I can hear sound when I swipe on the screen or push the volume buttons, so I know the phone is responding.
I suspect either the backlighting is not turning on, or the proximity sensor is not functioning correctly and is keeping the screen off..
I do not have any screen protectors on and it happens with or without my case on. I don;t use an a S view case, or any of the shealth things either.
this issue stared with me a few days ago and slowly escalated to the point where my screen wont turn on at all do you know if there is any way to do this through my pc rather than through the phone itself. cheers
Mine started happening very recently too and I noticed another weird phenomenon.
For the past few days, I noticed that my screen was very bright in dark conditions when checked on Auto-Brightness, so I would uncheck and recheck the box and it worked fine for a few hours until I had to repeat that step
Now, when I have it checked, the screen is extremely dim and not adjusting at all to brightness levels.
As a result, I have to manually adjust it.
Anyone else notice this weird phenomenon?
I wonder if both are related, and the true issue is that the phone just doesn't power up the screen for some odd reason, rather than a lag
-Sent from Tapatalk
For the past few days, I noticed that my screen was very bright in dark conditions when checked on Auto-Brightness, so I would uncheck and recheck the box and it worked fine for a few hours until I had to repeat that step
Now, when I have it checked, the screen is extremely dim and not adjusting at all to brightness levels.
As a result, I have to manually adjust it.
Anyone else notice this weird phenomenon?
I wonder if both are related, and the true issue is that the phone just doesn't power up the screen for some odd reason, rather than a lag
-Sent from Tapatalk
Ive had the same thing happening to my s5 on telstra in aus and been putting up with it but after 3 weeks finally got sick of it and read some posts and read about removing the sd card so thought I'd try that and straight away I noticed a huge performance increase and lock screen started working properly and other apps have stopped stuffing up on me. I hope its not a hardware issue with all s5 sd card components as the onboard memory isnt big enough for me and surely if it is they should replace all the phones affected right? The before mentioned problem used to happen consistently all the time for me and since removing the sd card it has just stopped happening altogether for over a day now.
AZgl1500
Well-known member
The S5 does not like all versions of the SD cards.
There is a thread running that the SanDisk cards have a high failure rate.
I was using a 32gb micro sd HC class 4 dont know the brand but since I removed it from my s5, my s5 hasnt gotten stuck once and ive noticed that the cache doesnt get as high now as before i was emptying it at 400+mb cache storage now its kbs never more
Hi Everyone,
I was having the same problems with the 'black screen' and the power button not responding when trying to to turn on the phone. I removed the memory card from the phone and it seems to have alleviated the issue. I have had this memory card for some time now..the data on it is good, but maybe it's just an old design and won't work with our phones?
I was having the same problems with the 'black screen' and the power button not responding when trying to to turn on the phone. I removed the memory card from the phone and it seems to have alleviated the issue. I have had this memory card for some time now..the data on it is good, but maybe it's just an old design and won't work with our phones?
I have an original samsung sd card, never had an issue with it on my s3 or s4. on my s5 seems to work perfectly. on the last swap I had from Tmobile I installed nothing and setup nothing, just sim card. no google account or anything else set up or installed, and it was still freezing up, and I noticed it would do it sometimes after ending a call.
Yup...I had the small 16gb storage card from my s3....never had an issue with it...until the S5. Try removing the sim card and see what happens. My S5 is a completely different phone without that sim card. It runs faster and runs cooler. I noticed that it would have small quirks with the sim card installed (black screen issue, running hotter, the automatic brightness would not work...battery charging slower).
Yeah I havent had issue with my sd caqrd as I tested on a replacement phone without any sd card, and only my normal tmobile sim card, and no software or accounts set up on the phone, basically I just set it up by skipping using any google account or anything and just used it for a few days and it would black screen on me.
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