1. AC Question's Avatar
    Here's the problem. I've updated to a new software on my Samsung S5. and it won't start up. I was suggested to do a hard reset or a factory reset. All went well until a screen comes with this : login to an Samsung account to prove that this device belongs to you.

    Every time I login, it keep saying it's invalid. and Samsung inbox me to ask me to change my password.

    I'm using the same exact account on my s4, no problem whatsoever. its been 4 days my S5 stuck on this screen! I need serious help!
    03-30-2015 08:49 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Are you able to log into your Samsung account on your computer browser with the same username and password?
    03-31-2015 01:25 AM
  3. Jamiekey 1's Avatar
    Here's the problem. I've updated to a new software on my Samsung S5. and it won't start up. I was suggested to do a hard reset or a factory reset. All went well until a screen comes with this : login to an Samsung account to prove that this device belongs to you.

    Every time I login, it keep saying it's invalid. and Samsung inbox me to ask me to change my password.

    I'm using the same exact account on my s4, no problem whatsoever. its been 4 days my S5 stuck on this screen! I need serious help!
    10-07-2015 07:27 AM

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