[AC Question]

Here's the problem. I've updated to a new software on my Samsung S5. and it won't start up. I was suggested to do a hard reset or a factory reset. All went well until a screen comes with this : login to an Samsung account to prove that this device belongs to you.

Every time I login, it keep saying it's invalid. and Samsung inbox me to ask me to change my password.

I'm using the same exact account on my s4, no problem whatsoever. its been 4 days my S5 stuck on this screen! I need serious help!

[B. Diddy]

Welcome to Android Central! Are you able to log into your Samsung account on your computer browser with the same username and password?

[Jamiekey 1]

Here's the problem. I've updated to a new software on my Samsung S5. and it won't start up. I was suggested to do a hard reset or a factory reset. All went well until a screen comes with this : login to an Samsung account to prove that this device belongs to you.

Every time I login, it keep saying it's invalid. and Samsung inbox me to ask me to change my password.

I'm using the same exact account on my s4, no problem whatsoever. its been 4 days my S5 stuck on this screen! I need serious help!