So annoyed with Verizon… Preordered Black Edge at 9:30 on 2/23 through my Enterprise account using a buddy upgrade, since my line isn’t eligible until next week. Since then, I’ve been patiently waiting, lurking here and other forums and getting a laugh at the people that are going apesh*t that other carriers shipped first, freebies are going to be gone, etc.
Yesterday morning, I had an email from Verizon, but not my expected ship notification. Instead the email said that my order had not been completed – “{PHONE#} is not eligible for upgrade until 3/15/2016. Please confirm if you still want to use another line that is eligible to upgrade?”
Well, duh, I know my line isn’t eligible, which is why I did a buddy upgrade in the first place… Logged on to Enterprise account and my status said the order was “Completed” with an estimated ship date of 3/11. With the discrepancy between not completed/completed, I figured I better give Verizon Customer Service a call to be sure my order is still OK. CS rep checks a couple things, says the order is good, should ship soon, so I’m feeling good.
Yesterday afternoon, I’m seeing everyone talking about tracking numbers, picking up phones at BB, etc. and decide to check my status again. Still no ship info and my order status being “Completed” starts to worry me – in my world, “completed” means done, over, finished, as in if it’s complete, the phone should have been shipped, delivered and in my hands. So, I hit up the Verizon chat to find out if they can tell me any more info. Chat-lady looks it up and tells me that there is not any shipping info and when she tries to open the order, she gets an error message. So she thinks we should re-order the phone! On top of that, her system is showing an iPhone on the order!!!
Call up CS again, the CS agent looks into it for a while and discovers the problem – the line I used for the buddy upgrade was discontinued 3 days after I placed the original order, so that’s why my order is in no-man’s land. And, we need to place a new order.
Why was there no notification when the line was deactivated? Why wasn’t I notified? Why wasn’t the main system admin notified? Why did my order sit in limbo for a week and a half? Why didn’t the first CS rep I talked to yesterday morning tell me this? Why didn’t the CS chat person tell me this?
When the order was placed again, she told me the expected ship date was 3/11. So, I'm holding out slight hope that I still get my phone this week (enterprise site appears to be down at the moment, so I can't check for updates). Because, you know that’s the reason I preordered it 2 freakin' weeks ago!! On top of it, I could miss out on the Gear freebies because of this. (Full disclosure: when I preordered, I wasn’t even aware of this deal, I just wanted the phone. So, this isn’t a major issue for me, but still…)
OK, end of rant. Thanks for listening. Enjoy your new toys!