02-17-2018 06:12 AM
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  1. didelgado's Avatar
    I've had the Samsung galaxy s7 (sprint) for the past week and the one bug/glitch I've noticed has been with music streaming. It doesn't matter if it's pandora or spotify but the music will suddenly stop playing either halfway through the song or after the first song requiring me to unlock my phone and once the app is back on my screen it starts playing again without having to hit the play button. Its happened on 3g, 4g, WiFi, while driving, with bluetooth headphones, regular phone speakers etc. I've tried turning the phone off and on, and clearing the cache however nothing is working. I've looked up previous issues and people have said the comcast app with the s5 caused similar problems but I don't have that problem. Upgraded from a s5 last week with none of these problems. Any fixes?
    03-16-2016 09:00 AM
  2. blade22222's Avatar
    I had this problem with the rhapsody app when I downloaded the music to my device. It will stream without a problem though. I don't use other apps for music though.
  3. blade22222's Avatar
    I had this problem with the rhapsody app when I downloaded the music to my device. It will stream without a problem though. I don't use other apps for music though.
    03-16-2016 09:29 AM
  4. didelgado's Avatar
    My problem seems to be the reverse of yours. Any music in my library plays fine it only happens when I'm streaming.
    03-16-2016 03:48 PM
  5. HNLE's Avatar
    Im having the exact same problem....

    Ive also tried downloading a third party app of the stream music apps but still the same thing.

    funny thing is when i leave it on charge and stream my music it works fine, once i take the charge off moments later it just pauses.

    im not sure how i can fix it, normal music player on the phone works fine. its just streaming music apps. frustrating =(
    03-18-2016 10:26 AM
  6. SergeantDroid's Avatar
    I also had this problem with Rhapsody. I cancelled my plan and went with Google music and have not had any issues.
    03-18-2016 12:21 PM
  7. blade22222's Avatar
    I also had this problem with Rhapsody. I cancelled my plan and went with Google music and have not had any issues.
    I'm waiting to see if they patch it in a few weeks. It's still a new os so there are bound to be bugs.
    03-19-2016 01:59 PM
  8. Dexfisher's Avatar
    I had this problem then realized it only happened when I had power saving mode turned on, turn that off before you listen to music
    03-21-2016 02:55 PM
  9. didelgado's Avatar
    This has fixed the problem so far on both apps. Thanks for the heads up!
    03-23-2016 10:32 AM
  10. didelgado's Avatar
    I had this problem then realized it only happened when I had power saving mode turned on, turn that off before you listen to music
    This has fixed the problem on both apps. Thanks for the heads up!
    03-23-2016 10:33 AM
  11. dcgg's Avatar
    Galaxy S7 Edge (AT&T)
    I have had all these problems. Audio streaming stops randomly. I am using streaming over Wi-Fi. It stops in several applications including Google Chrome. It seems better if using full power (not power saving) and if device is being charged. However, stops still happen. Sometimes streaming will re-start with no intervention. Sometimes it seems to stop permanently. Sometimes an error box will be displayed which says "Unknown Media Error -1". I have done a factory data reset but nothing changed. Any clues would be appreciated. It certainly seems like a bug in Marshmallow.
    03-26-2016 11:11 AM
  12. BKL2006's Avatar
    Having the same issues with my new S7 from Sprint. Using Pandora and Amazon Music. Both play briefly and stop. When I unlock the phone, the music starts playing again after a few seconds. If I don't unlock, the music never comes back on. All Sprint could offer was to try another music app or contact Samsung. Sprint is aware of the issue. Have tried turning off power saving mode for the apps as was suggested on another site I visited but that did't work. Very frustrated as I stream music a lot.
    03-30-2016 04:32 PM
  13. Ju1es's Avatar
    Just wanted to add that I've been seeing odd behaviour from Google Music when I have "Power Saving" turned on on my Samsung Galaxy S7.

    When I tried to download music to my device it would fail the download unless I kept the screen active and on the Google Music app. As soon as I turned off "Power Saving", I could turn the screen off, or change apps, and my music would continue to download in the background.

    Earlier I had also witnessed terrible streaming of music, again via Google Music, and I tried to download to the device because I suspected bad wifi reception, but I now think it was actually the "Power Saving" mode being switched on. I just didn't have the time to investigate further like I describe above.

    I also investigated the "App Power Saving" option, but Google Music wasn't present to select. Even so I turn it off (while power saving was on), and still the download of music issue was present.
    03-30-2016 05:31 PM
  14. berry124's Avatar
    So I had the same issue with my s7 (exynos) and contacted Samsung support (Belgium), first they said it was “strange” and “rare” but after some time the guy suggested to turn on the sound when you lock your display. I only did this 15 minutes ago, but for now the problem seems resolved.
    04-18-2016 02:03 PM
  15. oibotis's Avatar
    I had this problem then realized it only happened when I had power saving mode turned on, turn that off before you listen to music
    Thanks! Samsung and Sprint couldn't figure this one out. Some girl in Guam actually told me that it was supposed to do it.
    04-22-2016 04:44 PM
  16. joaogac's Avatar
    I had this problem then realized it only happened when I had power saving mode turned on, turn that off before you listen to music
    Is there any workaround to continue using the power saving mode ? Unfortunately, disabling it consumes a lot of battery from my galaxy s6 device....
    04-23-2016 09:19 AM
  17. joaogac's Avatar
    So I had the same issue with my s7 (exynos) and contacted Samsung support (Belgium), first they said it was “strange” and “rare” but after some time the guy suggested to turn on the sound when you lock your display. I only did this 15 minutes ago, but for now the problem seems resolved.
    berry124, could you please clarify more how you exactly "turn on the sound when you lock your display" ?? ty !!
    04-23-2016 09:23 AM
  18. mattdubya23's Avatar
    I had this problem then realized it only happened when I had power saving mode turned on, turn that off before you listen to music
    Made an account just to thank you for this. I was racking my brain getting to figure out what was wrong
    04-24-2016 06:56 PM
  19. 49er_PhD's Avatar
    It also seems to stop when you are shooting a video. WTF is this Samsung? What good is 'power saving' if it shuts down all the stuff you're trying to do?
    04-25-2016 05:30 AM
  20. windwingger's Avatar
    Hi All, the issue still persist even after I turn off power save mode. Nothing seems to fix this issue. I've tried rocket player and poweramp etc. And no luck.... feels like an absolute waste of money for a music lover
    sakendrick likes this.
    04-29-2016 11:04 AM
  21. vingamm1's Avatar
    The problem outlined has nothing to do with the rhapsody app. It has to do with power save mode. AS a matter of fact if you have it active when you install rhapsody you will get a popup telling you that the power save mode might interfere with streaming audio. Power save mode will limit data usage when the screen cuts off. Streaming music is just that data usage. If you activate the dev options you can tweak it a little, but the easiest way to avoid the choppy playback is to just turn it off. Oh and by the way. In dev options you can customize a little better than you could by simply turning on the power save function. it is not as lazy as just ticking that switch, but in the end your phone will behave the way you wanted it to.
    05-03-2016 12:12 PM
  22. vingamm1's Avatar
    Hi All, the issue still persist even after I turn off power save mode. Nothing seems to fix this issue. I've tried rocket player and poweramp etc. And no luck.... feels like an absolute waste of money for a music lover
    One other thing. I had a similar issue with connectivity with my gear watch. I could not get the gear manager app to work no matter how many of the trouble shooting tips I followed. My problem had to do with migrating data from my previous device. I had a Note 4 on Lollipop and now I have a Note 5 on Marshmallow. When I synced the apps they were optimized for Android L not Android M. When I downloaded the Android M updates it corrupted some of the apps. I ended up having to do a factory reset of my device and cleared the system cache. When I did all my apps were installed with Android M parameters. The connectivity issues went away, Rhapsody is now on the Nth order faster and my phone boots a lot faster. I know that is drastic but it helped me it might help you.
    05-03-2016 12:19 PM
  23. Tsunny green's Avatar
    I've had the Samsung galaxy s7 (sprint) for the past week and the one bug/glitch I've noticed has been with music streaming. It doesn't matter if it's pandora or spotify but the music will suddenly stop playing either halfway through the song or after the first song requiring me to unlock my phone and once the app is back on my screen it starts playing again without having to hit the play button. Its happened on 3g, 4g, WiFi, while driving, with bluetooth headphones, regular phone speakers etc. I've tried turning the phone off and on, and clearing the cache however nothing is working. I've looked up previous issues and people have said the comcast app with the s5 caused similar problems but I don't have that problem. Upgraded from a s5 last week with none of these problems. Any fixes?
    05-22-2016 12:20 AM
  24. Tsunny green's Avatar
    [QUOTE=Tsunnygreen

    Turning off the power saving fixed the problem for me too.
    05-22-2016 12:24 AM
  25. killergunner1232's Avatar
    If anyone is still having this issue, You can still stream music while in power saving mode. You just have to make sure that you turn off All background data in the power saving mode. Works after i did this for me.
    05-23-2016 08:54 PM
  26. evansmp's Avatar
    I just got an s7 and i dont have bluetooth in my car so I usually use a usb cable to stream pandora but no matter what I try it will not stream anything via usb. Anyone have any ideas?

    Thanks
    06-03-2016 12:34 AM
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