Cannot add favourite contacts

[willie5094]

I cannot find the star on individual contacts so as to make that contact a favourite, any help please.

 

[B. Diddy]

Is this how you're going about it?

https://www.youtube.com/watch?v=Pqfpj_2402g

 

[willie5094]

Exactly what I'm trying to do but there is no star beside the names.

 

[B. Diddy]

What account are those contacts associated with? Google, Samsung, Exchange, Phone?

 

[willie5094]

Thanks B.Diddy for getting back to me, the contacts in question are all with either Google, Samsung or on the device itself, as you can see from the screenshot there is no star beside contact name.

 

[B. Diddy]

I'm not entirely familiar with the Samsung Contacts app, but I'm guessing the "Connected Via" section means that the contact is a merged one, and is present on multiple accounts (i.e., Google, Samsung, probably the local Phone account, and one other which I can't figure out by just looking at the icon). Maybe it won't allow you to star a contact if it's merged? Try unmerging the contacts and see what happens.

 

[Irishrachel]

I figured this out today. It's because you probably saved the details to the sun card originally and it's very basic and now the accounts are all linked ( like mine)
Unlink the Samsung one. Go back into contacts and you will find the person there twice. Now one of them will have the star beside them. When you have clicked on the star they will go into favourites. You can then link the Samsung account back with the other accounts. It won't go away from the favourites section.

 

[Irishrachel]

I figured this out today. It's because you probably saved the details to the sun card originally and it's very basic and now the accounts are all linked ( like mine)
Unlink the Samsung one. Go back into contacts and you will find the person there twice. Now one of them will have the star beside them. When you have clicked on the star they will go into favourites. You can then link the Samsung account back with the other accounts. It won't go away from the favourites section.

 

[Amanda Wyatt]

Thank you for this tip. I couldnt find the solution anywhere else and i had the same issue and you spelled it out perfectly. I read and and went and was able to add more favorites...and then link them back and you were right. They didn't go away from favorites. I love my s9 but that was driving me crazy. Thanks for taking the time to help us !!

 

[The Climb]

Hi all,
I just bought Ulefone Armor 7, a rugged phone that I like it very much. But unfortunately I have the same situation where I cannot find the star on individual contacts so as to make that contact a favourite. My contact only associated with Google account. I have many other phones before and I have never experienced this situation.
I am currently using True Caller application to temporarily solved this issue but I really keen if anybody has any solution?

 

[methodman89]

Hi all,
I just bought Ulefone Armor 7, a rugged phone that I like it very much. But unfortunately I have the same situation where I cannot find the star on individual contacts so as to make that contact a favourite. My contact only associated with Google account. I have many other phones before and I have never experienced this situation.
I am currently using True Caller application to temporarily solved this issue but I really keen if anybody has any solution?

Making a new thread would be better for this. Since we're here, have you cleared the cache partition and rebooted?

 

[B. Diddy]

Welcome to Android Central! Show us a screenshot of the options when you tap the 3-dot menu button associated with a specific contact. Make sure you black out any identifying information in the screenshot. http://forums.androidcentral.com/ge...ide-how-post-screenshots-android-central.html