1. willie5094's Avatar
    I cannot find the star on individual contacts so as to make that contact a favourite, any help please.
    11-10-2016 05:25 PM
  2. B. Diddy's Avatar
    Is this how you're going about it?

    11-10-2016 06:06 PM
  3. willie5094's Avatar
    Exactly what I'm trying to do but there is no star beside the names.
    11-10-2016 06:33 PM
  4. B. Diddy's Avatar
    What account are those contacts associated with? Google, Samsung, Exchange, Phone?
    11-11-2016 03:07 PM
  5. willie5094's Avatar
    Cannot add favourite contacts-screenshot_20161113-214952.jpg

    Thanks B.Diddy for getting back to me, the contacts in question are all with either Google, Samsung or on the device itself, as you can see from the screenshot there is no star beside contact name.
    11-13-2016 04:24 PM
  6. B. Diddy's Avatar
    I'm not entirely familiar with the Samsung Contacts app, but I'm guessing the "Connected Via" section means that the contact is a merged one, and is present on multiple accounts (i.e., Google, Samsung, probably the local Phone account, and one other which I can't figure out by just looking at the icon). Maybe it won't allow you to star a contact if it's merged? Try unmerging the contacts and see what happens.
    11-13-2016 10:26 PM
  7. Irishrachel's Avatar
    I figured this out today. It's because you probably saved the details to the sun card originally and it's very basic and now the accounts are all linked ( like mine)
    Unlink the Samsung one. Go back into contacts and you will find the person there twice. Now one of them will have the star beside them. When you have clicked on the star they will go into favourites. You can then link the Samsung account back with the other accounts. It won't go away from the favourites section.
    09-16-2017 12:11 AM
  8. Irishrachel's Avatar
    I figured this out today. It's because you probably saved the details to the sun card originally and it's very basic and now the accounts are all linked ( like mine)
    Unlink the Samsung one. Go back into contacts and you will find the person there twice. Now one of them will have the star beside them. When you have clicked on the star they will go into favourites. You can then link the Samsung account back with the other accounts. It won't go away from the favourites section.
    09-16-2017 12:11 AM

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