05-16-2017 10:09 AM
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  1. vm81's Avatar
    Did you buy the phone outright (full cost up front) or did you do a NEXT agreement?
    Well I was previously on 2 year contract, but it put me on edge payment plan - only way to do an early upgrade I guess.
    04-17-2017 02:24 PM
  2. Stickboy46#CB's Avatar
    Well I was previously on 2 year contract, but it put me on edge payment plan - only way to do an early upgrade I guess.
    Then you will get the upgrade fee no matter what (unless you have a corporate discount that waives it)
    04-17-2017 02:26 PM
  3. vm81's Avatar
    Then you will get the upgrade fee no matter what (unless you have a corporate discount that waives it)
    Thanks
    04-17-2017 02:35 PM
  4. Miles Kennefick's Avatar
    I tweeted Best Buy and asked if they were planning to start shipping since other retailers were starting to move. They responded with a boilerplate non-answer.
    jackash0912 likes this.
    04-17-2017 05:26 PM
  5. FLY_TY's Avatar
    Anybody have any type of movement or signs of movement yet??
    04-17-2017 06:36 PM
  6. LightningGA's Avatar
    I'm guessing those that are in store pickup will get there "Ready for pickup" status late thurs or Fri morning.
    FLY_TY likes this.
    04-17-2017 06:50 PM
  7. FLY_TY's Avatar
    What about those who are having their phones delivered?
    04-17-2017 07:00 PM
  8. physicsguy's Avatar
    I'm guessing those that are in store pickup will get there "Ready for pickup" status late thurs or Fri morning.
    I was under the impression they are calling the day before to make "appointments" rather than just blast emails for people to come and get them.
    04-17-2017 07:05 PM
  9. Douglas Griffis's Avatar
    I was under the impression they are calling the day before to make "appointments" rather than just blast emails for people to come and get them.
    I heard the appointment thing too... But the girl saturday said I pick it up at the web orders desk along with an activation packet. Dont see why i need an appointment if they arent activating it.
    04-17-2017 07:12 PM
  10. LightningGA's Avatar
    I heard the appointment thing too... But the girl saturday said I pick it up at the web orders desk along with an activation packet. Dont see why i need an appointment if they arent activating it.
    I think that's only if you are activating in store.
    04-17-2017 07:17 PM
  11. pirarre's Avatar
    I think that's only if you are activating in store.
    We are doing appointments too,but only for in-store preorders.

    But we're not scheduling appointments if you ordered online and just want to pick it up
    04-17-2017 07:19 PM
  12. physicsguy's Avatar
    We are doing appointments too,but only for in-store preorders.

    But we're not scheduling appointments if you ordered online and just want to pick it up
    I only ordered in-store because I first pre-ordered (online) the S8 and decided to change to the plus and went in so they can cancel the upgrade with Verizon and clear it to switch my order to the plus. I also wanted to confirm my VZ trade in offer for the S7E. They did the pre-order with me, I have a receipt, albeit under my wife's name and I can't see the order status online so it feels like just an IOU for a phone when they come in. No big deal, but I wish I had more than just a piece of paper and also realized I didn't have to do any of this in store.

    So here's my question: will I be able to grab the phone and go or will I have to sit there while they open and activate it for me. I've heard about customers not able to leave until it's activated by the BB employees and to be honest, I'd feel better doing all the tech setup myself.
    Tarah Sorber likes this.
    04-17-2017 07:54 PM
  13. pirarre's Avatar
    I only ordered in-store because I first pre-ordered (online) the S8 and decided to change to the plus and went in so they can cancel the upgrade with Verizon and clear it to switch my order to the plus. I also wanted to confirm my VZ trade in offer for the S7E. They did the pre-order with me, I have a receipt, albeit under my wife's name and I can't see the order status online so it feels like just an IOU for a phone when they come in. No big deal, but I wish I had more than just a piece of paper and also realized I didn't have to do any of this in store.

    So here's my question: will I be able to grab the phone and go or will I have to sit there while they open and activate it for me. I've heard about customers not able to leave until it's activated by the BB employees and to be honest, I'd feel better doing all the tech setup myself.
    You will have to sit at the store while We activate it.
    04-17-2017 07:58 PM
  14. sdk_1052's Avatar
    So with an online order with in store pick up, can we grab it and go?
    04-17-2017 08:00 PM
  15. pirarre's Avatar
    So with an online order with in store pick up, can we grab it and go?
    Yup! Just wait for the email that says your order is ready for pickup. The man go up to the store, bring a valid photo ID and the Credit or Debit card u used to make the order.

    They gonna enter the info off the card and then give you the phone and out the door you go
    fester01 likes this.
    04-17-2017 08:02 PM
  16. metacuate's Avatar
    I only ordered in-store because I first pre-ordered (online) the S8 and decided to change to the plus and went in so they can cancel the upgrade with Verizon and clear it to switch my order to the plus. I also wanted to confirm my VZ trade in offer for the S7E. They did the pre-order with me, I have a receipt, albeit under my wife's name and I can't see the order status online so it feels like just an IOU for a phone when they come in. No big deal, but I wish I had more than just a piece of paper and also realized I didn't have to do any of this in store.

    So here's my question: will I be able to grab the phone and go or will I have to sit there while they open and activate it for me. I've heard about customers not able to leave until it's activated by the BB employees and to be honest, I'd feel better doing all the tech setup myself.
    I've ordered three phones from best buy in the last couple of months, and they just hand it to me unopened after I sign for it at the pick up desk. Never had to activate it with them.
    04-17-2017 08:06 PM
  17. sdk_1052's Avatar
    Yup! Just wait for the email that says your order is ready for pickup. The man go up to the store, bring a valid photo ID and the Credit or Debit card u used to make the order.

    They gonna enter the info off the card and then give you the phone and out the door you go
    Thanks, that's what I was hoping for! I want that pleasure of doing all that setup myself!

    I was supposed to get an email from best buy with a prepaid return label to send my S7 edge back to Verizon but haven't received that yet. I pre ordered on March 30th. Do you think they will send the email after I pick up the S8+?
    1naturalace likes this.
    04-17-2017 08:07 PM
  18. pirarre's Avatar
    I've ordered three phones from best buy in the last couple of months, and they just hand it to me unopened after I sign for it at the pick up desk. Never had to activate it with them.
    Well they're not supposed to. We're supposed to open and activate all new devices. Unless, they're paid for online, full price or prepaid devices.

    But hey....good for u
    04-17-2017 08:08 PM
  19. ClintRo's Avatar
    I actually canceled an order at Best Buy one time because they wouldn't let me. It was for my daughter and I didn't want her to be without a cell phone all day. I went straight to Verizon and they handed me the box without activating.
    04-17-2017 08:11 PM
  20. metacuate's Avatar
    Well they're not supposed to. We're supposed to open and activate all new devices. Unless, they're paid for online, full price or prepaid devices.

    But hey....good for u
    Nope, Verizon payment plans. They don't even offer haha
    04-17-2017 08:11 PM
  21. pirarre's Avatar
    I actually canceled an order at Best Buy one time because they wouldn't let me. It was for my daughter and I didn't want her to be without a cell phone all day. I went straight to Verizon and they handed me the box without activating.
    Next time that happens, tell them to keep the same sim active and that way her service won't get disconnected.

    Then when u gets chance, just pop the old sim in the new phone and you're straight
    04-17-2017 08:13 PM
  22. 1naturalace's Avatar
    I haven't gotten thing about returning my S7 to Verizon either
    04-18-2017 06:04 AM
  23. FLY_TY's Avatar
    Good morning everyone... Today brings new hope for some status changes. Lol
    04-18-2017 06:14 AM
  24. Tarah Sorber's Avatar
    This was probably answered already, but i bought through best buy paid in full and chose in store pick up. Will they make me activate it? Id rather set it up first and then activate it when i want.
    04-18-2017 06:37 AM
  25. 1naturalace's Avatar
    Has anyone's status been changed to "Preparing"? It seems strange that here we are 3 days out and we're all still "Processing". Starting to think I should've chosen the in-store pick up.
    04-18-2017 06:37 AM
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