09-15-2017 07:05 PM
38 12
tools
  1. Stoopstroop's Avatar
    Or Did they block that to since they want us to use Bixby?
    04-21-2017 11:51 AM
  2. SpookDroid's Avatar
    You can still set it up to do that, especially since Bixby launched without voice until later this Spring.
    04-21-2017 12:08 PM
  3. Stoopstroop's Avatar
    You can still set it up to do that, especially since Bixby launched without voice until later this Spring.
    Thanks! To be sure, with the phone locked and say on your desk you can say OK google and it opens up the app to use?
    04-21-2017 12:24 PM
  4. SpookDroid's Avatar
    Only if you add the option to Unlock with Voice to 'OK Google' on Assistant. Otherwise it works only when the phone is unlocked.
    04-21-2017 12:49 PM
  5. jackal24's Avatar
    I have never been able to get it to work when my phone is off.
    co.ag.2005 likes this.
    04-21-2017 01:06 PM
  6. robertopod1968's Avatar
    All the options are there to do it, but it doesn't work. Phone has to be unlocked.
    04-21-2017 01:15 PM
  7. SpookDroid's Avatar
    All the options are there to do it, but it doesn't work. Phone has to be unlocked.
    I just tried it and if I set it up as Trusted Voice, it does work. The device has to be awake, though, for it to work. The only way it works when the screen is off (or AOD is active) is if the device is charging.
    Stoopstroop likes this.
    04-21-2017 02:13 PM
  8. Vipmediastar's Avatar
    I hope it works. Ok google saved my life once. Ok not really but I was under the car trying to install a hitch. I needed help and I Ok google to call for help and help arrived. I truly hope i can use it while the phone is locked. If not ill share this story with samsung
    04-21-2017 02:29 PM
  9. SpookDroid's Avatar
    I hope it works. Ok google saved my life once. Ok not really but I was under the car trying to install a hitch. I needed help and I Ok google to call for help and help arrived. I truly hope i can use it while the phone is locked. If not ill share this story with samsung
    You can't. If the phone is locked and not plugged in/charging, OK Google does not work. And I don't think that's a Samsung thing, AFAIK that's also how it worked on the LG G4 and V20. If the phone is locked but the screen is on (lockscreen), then OK Google will work IF you set it as a Trusted Voice to unlock your phone with your command.
    04-21-2017 02:32 PM
  10. Vipmediastar's Avatar
    I might have been using the zenwatch and LG G5 combo.
    04-21-2017 02:42 PM
  11. SpookDroid's Avatar
    Ah, OK. In that case, yeah, OK Google still works on your watch and making calls go through directly. But unless you set the watch to unlock your phone, opening an app on your phone will still require you to unlock it first.
    04-21-2017 03:25 PM
  12. techsavynot's Avatar
    Only if you add the option to Unlock with Voice to 'OK Google' on Assistant. Otherwise it works only when the phone is unlocked.
    As my user name suggests, I'm not tech savvy, I'm having the same issue, how do you add the option to unlock with Voice to OK Google?
    08-22-2017 07:40 AM
  13. SpookDroid's Avatar
    As my user name suggests, I'm not tech savvy, I'm having the same issue, how do you add the option to unlock with Voice to OK Google?
    No problem! That's what we're here for!

    To do that, you can open the Google Search app (or Assistant, but the one that shows up full screen, not the voice prompt). There go to the menu button, then Settings. Under the Google Assistant section, select Settings (yes, again, I know... stoopid Boogle), then find 'Phone' under Devices, and then go to "OK Google" detection.

    There you will need to do two things to enable that. 1, enable the first switch to Say OK Google at any time (this means your phone will always be listening, so bear that in mind because it also means more battery consumption). 2, enable the switch to make OK Google a 'trusted voice'. That's it!

    Alternatively, you can go to your phone's Settings, find the Lock Screen and Security section, then Smart Lock (it'll ask you to enter your secure password) and then Trusted Voice. This will take you to the same OK Google detection menu above, so the same two switches need to be activated.

    Hope it helps!
    mary beth hale likes this.
    08-22-2017 12:46 PM
  14. techsavynot's Avatar
    No problem! That's what we're here for!

    To do that, you can open the Google Search app (or Assistant, but the one that shows up full screen, not the voice prompt). There go to the menu button, then Settings. Under the Google Assistant section, select Settings (yes, again, I know... stoopid Boogle), then find 'Phone' under Devices, and then go to "OK Google" detection.

    There you will need to do two things to enable that. 1, enable the first switch to Say OK Google at any time (this means your phone will always be listening, so bear that in mind because it also means more battery consumption). 2, enable the switch to make OK Google a 'trusted voice'. That's it!

    Alternatively, you can go to your phone's Settings, find the Lock Screen and Security section, then Smart Lock (it'll ask you to enter your secure password) and then Trusted Voice. This will take you to the same OK Google detection menu above, so the same two switches need to be activated.

    Hope it helps!
    Hi SpookDroid, thanks for that, but I have actually done all of that a number of times and do currently have those switches on, but I still can't wake my phone up with Ok Google when my screen is off
    08-29-2017 04:21 AM
  15. SpookDroid's Avatar
    Sorry, should have clarified. Google in non-Nexus/Pixel phones, I believe, can only unlock the phone, not wake it up, so the screen has to be on (but the phone can be locked) for it to work. I remember that at one point it was possible as long as the phone was plugged in to power, but that might have changed, not sure.
    08-29-2017 01:45 PM
  16. L0n3N1nja's Avatar
    Sorry, should have clarified. Google in non-Nexus/Pixel phones, I believe, can only unlock the phone, not wake it up, so the screen has to be on (but the phone can be locked) for it to work. I remember that at one point it was possible as long as the phone was plugged in to power, but that might have changed, not sure.
    One of Samsungs older phones could do it, possibly the Note 4, then they released a software update breaking it.

    You can wake the phones with S Voice, but no one likes S Voice.
    mary beth hale likes this.
    08-29-2017 02:10 PM
  17. SpookDroid's Avatar
    One of Samsungs older phones could do it, possibly the Note 4, then they released a software update breaking it.

    You can wake the phones with S Voice, but no one likes S Voice.
    Wasn't Sammy's update, it was Google's.
    08-29-2017 08:21 PM
  18. mary beth hale's Avatar
    Sorry, should have clarified. Google in non-Nexus/Pixel phones, I believe, can only unlock the phone, not wake it up, so the screen has to be on (but the phone can be locked) for it to work. I remember that at one point it was possible as long as the phone was plugged in to power, but that might have changed, not sure.
    Yes, used to work when phone was on charger but not anymore... At least not on my S8. Have to be on the lock screen for my OK Google to unlock it. Wish it worked from my AOD screen. Oh well. Wonder why that changed?
    08-29-2017 09:33 PM
  19. mary beth hale's Avatar
    Just curious... Can Bixby unlock phone from AOD or when screen is off? If it can, I might rethink my decision about not using it.
    08-29-2017 09:47 PM
  20. Lepa79's Avatar
    Just curious... Can Bixby unlock phone from AOD or when screen is off? If it can, I might rethink my decision about not using it.
    Yes it does from AOD. OK Google does not and that sucks.
    mary beth hale likes this.
    08-29-2017 10:29 PM
  21. jeffmd's Avatar
    I would think running voice recognition 100% of the time would tank a phones battery. It was probably shelved in android 7.
    08-29-2017 10:43 PM
  22. mary beth hale's Avatar
    Yes it does from AOD. OK Google does not and that sucks.
    Thanks for the info. May have to give Bixby a try.
    08-30-2017 12:16 AM
  23. mary beth hale's Avatar
    I would think running voice recognition 100% of the time would tank a phones battery. It was probably shelved in android 7.
    I've used trusted voice before and it didn't affect me much regarding my battery life. I'm not a power user though. Just really like the convenience of it.
    08-30-2017 12:18 AM
  24. mary beth hale's Avatar
    Yes it does from AOD. OK Google does not and that sucks.
    I guess my only issue with using Bixby to unlock is that last time I tried Bixby voice, it would knock out my OK Google function.
    08-30-2017 12:21 AM
  25. Lepa79's Avatar
    I guess my only issue with using Bixby to unlock is that last time I tried Bixby voice, it would knock out my OK Google function.
    No, totally separate. OK Google and Bixby work. I just can't get Google to work on AOD.
    08-30-2017 07:03 AM
38 12

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