Originally Posted by
Josh Lenna The retailer said that my device was brand-new when imported, but they had to unbox them and transport the package separately with the device due to some law limits.
If you're in the US, return the phone for a refund - it was sold under false pretenses ...
at least. (There's also false advertising, selling a used product as new, etc. Howard Appliances in New York was put out of business a few decades ago for doing that.)
It sounds as if the battery has been
badly abused.