07-20-2018 06:45 PM
46 12
tools
  1. Amiruddin Tenrisau's Avatar
    The call settings method - disabling the screen going black during phone calls fixed this problem for me. I am guessing it is a defective proximity sensor of whatever. You can still blackout the screen by hitting the top right power button during a phone call so your face doesn't press random buttons. Thanks for posting this easy fix.

    1) Access call settings, by pressing the menu button (the button left of the main horizontal button on the lower end of the phone) in the dialer app - this took me a while to figure out.
    2) Then just disable the "Auto screen off during phone calls"
    Enjoy the fact your phone isn't the most annoying thing in your life anymore !
    09-24-2013 06:01 AM
  2. CzarMaxx's Avatar
    Perfect. Thanks. Pulling out the S-Pen corrected the fault of my screen going blank when on active call.
    10-30-2013 08:51 AM
  3. realist1's Avatar
    I tried everything; I removed the screen protector, pulled out the S-Pen, Factory Data Reset, Change the Rom! I finally took the plunge and just changed the Proximity Sensor - I posted the results on youtube! Here is the video:
    11-02-2013 07:54 PM
  4. David N2's Avatar
    I've had my GN2 for a little ove a week. I have have been experiencing the screen going dark and not responding or while using an app or on a call, the screen will go dark and/or freeze. I've had that happen 3-4 times on a call, and I can't end it. Even the power button doesn't work. If I leave a voice message and the screen goes dark or freezes, whereby I can't end the call, I can still hear the voice prompts so I know the call is still active. I really like the phone, but this is becoming frustrating. Is my phone defective? Anyone else having the same screen issue?
    Go to call setting and click on call answering/ ending and click end call with power button. Then try making a call end it with power button and press home key to turn on screen again.
    11-16-2013 11:30 AM
  5. blanckim's Avatar
    Thanks so much, your suggestion really works.

    I have paid 15 pounds and need to wait for 3 days to reinstall the firmware. However after 3 days waiting, the problem has not been fixed: the same black out during the call. I have searched on the net and found your solution and it killed the problem straight away.

    Many thanks!!
    11-17-2013 06:25 PM
  6. jmy7213's Avatar
    Do you by any chance have an otterbox case or something on your phone? It sounds like your proximity sensor is activating and not deactivating. Tey going into call setting and taking the check mark out of proximity sensor or "auto screen off" its on by default. If you have a case or a sensor problem that will happen. So try taking the checkmark out and see if that fixes it.

    Sent from my Sprint Galaxy Note II on Tapatalk Pro.
    11-17-2013 08:29 PM
  7. Anakalia777's Avatar
    IT WORKED! Omg your a genius...thank you so much!
    12-17-2013 01:26 PM
  8. Renato Frota's Avatar
    Maybe is not your case, because it's ocurring when you do the calls as well. But on mine, was ocurring only when receiving calls. The reason was hard to find, but I found it: incompatibility between the voice comands to accept/reject calls and call recorders, like RMC: Record My Call...

    To make them work together, configure RMC (or your recorder) to start the recording only after the call is connected (after you accepted it). In RMC this option is at Tweaks menu. Or, better, just disable the voice commands.

    The problem is that GN2 will try to hear your voice saying "Accept" at same time that RMC started to record the call already, and you will end up with a 100% CPU peek because of the concurrency to the microphone recording, making the proximity sensor freeze.
    01-18-2014 10:42 PM
  9. robertolson's Avatar
    note 2 sprint: black screen fix..
    hit your phone icon, go to call setting
    see if the box that says auto screen off during calls is check, if so uncheck it, this fix my problem
    02-04-2014 02:43 PM
  10. tbryson92110's Avatar
    Originally Posted by Tarak Trivedi
    The call settings method - disabling the screen going black during phone calls fixed this problem for me. I am guessing it is a defective proximity sensor of whatever. You can still blackout the screen by hitting the top right power button during a phone call so your face doesn't press random buttons. Thanks for posting this easy fix.

    1) Access call settings, by pressing the menu button (the button left of the main horizontal button on the lower end of the phone) in the dialer app - this took me a while to figure out.
    2) Then just disable the "Auto screen off during phone calls"
    Enjoy the fact your phone isn't the most annoying thing in your life anymore !
    ___________________________________________________________

    There is no such option in the call settings on my Note 3 w/Jelly Bean
    02-15-2014 06:26 PM
  11. tbryson92110's Avatar
    There is no such option in the call settings on my Note 3 w/Jelly Bean
    02-15-2014 06:28 PM
  12. tbryson92110's Avatar
    note 2 sprint: black screen fix..
    hit your phone icon, go to call setting
    see if the box that says auto screen off during calls is check, if so uncheck it, this fix my problem
    _________________________________________________
    There is no such option in the call settings on my Note 3 w/Jelly Bean
    02-15-2014 06:32 PM
  13. Warren Loo's Avatar
    on note 3 kit kat..go to settings -> device -> call, then you find the turn off screen during calls option there
    04-15-2014 02:08 AM
  14. espisandroid7's Avatar
    This was very helpful.....Thank you so much! I was really annoyed by the black screen....The only thing I would change on the instructions is: "From the dialer screen, click on the menu button, the horizontal lines button....."
    and then finish it the way you did
    07-17-2014 03:44 PM
  15. chongkokkeong's Avatar
    Try this:
    go settings / more settings / Application Manager ? All
    phone / clear data.
    09-30-2015 02:15 AM
  16. Jawapaul's Avatar
    Hi All..... I have had this problem for a few Months now. Nothing can fix it. i.e. The Samsung Note 4 screen goes black straight away during calls whilst phone is down in the hand...... and needs to be woken by button push. Then goes black again..... then must be woken.... then black etc etc. Absolutely drives me crazy when in a call requiring menu response.... also one it is woken, screen often stays lit up, even when against the ear.....causing false screen push by face and settings change or call on hold by skin contact during the call. HELP ?!?!...... I just went back to Samsung Agent, after testing they said it was NOT software but a hardware problem. I was given a brand new Note 4 handset, so went home and replaced all contacts, mssge's and apps using the samsung back/up restore app. The Android Software also needed updating of course also. After just a few hours............ the fault is back !! On the brand new handset ?!! I have no screen protector or cover over the proximity sensor..... There is no dust.... and the proximity sensor works perfectly when tested using #*0#*

    What to do ?? I will try anything that helps..... This is getting crazy now.
    12-13-2015 11:47 AM
  17. Micah Bruland's Avatar
    I've had my GN2 for a little ove a week. I have have been experiencing the screen going dark and not responding or while using an app or on a call, the screen will go dark and/or freeze. I've had that happen 3-4 times on a call, and I can't end it. Even the power button doesn't work. If I leave a voice message and the screen goes dark or freezes, whereby I can't end the call, I can still hear the voice prompts so I know the call is still active. I really like the phone, but this is becoming frustrating. Is my phone defective? Anyone else having the same screen issue?
    I am but it is with a galaxy tablet s2
    and it is going black 7 or 8 times in a row each like 5 secconds apart.I really hope they fix this because I just want to watch netflix
    12-28-2015 12:24 AM
  18. devendra kataria's Avatar
    Sir,
    I am having Samsung Grand Mobile facing problem that
    Screen Going Black or Freezing at the time of calling & receiving?
    01-07-2016 11:58 PM
  19. Bellesgal's Avatar
    I'm a techno klutz so when the screen faded & then all the workings on my Blue XL froze up for the second time I was afraid it was dead. But each time a battery pull has saved the day. Is it a good enough permanent solution or just a quick "bandaid" fix until my new phone breaks down for good?
    03-02-2017 08:51 PM
  20. Lilly 1998's Avatar
    I have a Samsung galaxy j7 sky pro and I've been experiencing the same thing, my phone is only a month old and has no damage whatsoever! I'm pretty angry because it disrupts my games, phone calls, and texts! However I have noticed this tends to happen whenever my battery is low, if I plug it into the charger the screen goes back to normal
    11-09-2017 12:40 AM
  21. Caitlin Cook's Avatar
    I have the Samsung galaxy s8 plus. When my phone gets on like 25% percent and I open any app, try to send a text, or even in a middle of a phone call my screen goes black. The hard press vibration, vibrates but nothing pops up. The power/lock button and be pressed and pressed nothing pops up. I still get texts and calls, my back flash and the led notification light still works. I have to try and find the power off button, to turn it off. When I finally get it turned off, I try to turn it back on but it always says 0% battery... How can I fix this.
    07-20-2018 06:45 PM
46 12

Similar Threads

  1. Question about my screen going black - Galaxy S3
    By dubhe420 in forum Verizon Galaxy S III
    Replies: 8
    Last Post: 03-20-2013, 07:31 AM
  2. Replies: 2
    Last Post: 06-05-2012, 11:00 PM
  3. Replies: 3
    Last Post: 05-05-2012, 10:19 AM
  4. Screen going black
    By ibeandyo in forum General Help and How To
    Replies: 1
    Last Post: 04-04-2011, 02:54 PM
  5. Droid screen going black while on call
    By Mrwatch921 in forum Motorola Droid
    Replies: 1
    Last Post: 11-21-2009, 04:58 AM
LINK TO POST COPIED TO CLIPBOARD