Re: Why is everyone excited about this phone? Do you have an EPI
Sorry for the long post but I am dying to get this off my chest. If you're curious to hear advise regarding the Within from someone who deals with Sprint products day in and day out for the last 3 years then read on.
As a Sprint rep I *completely* agree with the OP.
The fault of Samsung's Android update cycle falls squarely on the shoulders of their godawful Touch Wiz interface. How can you say Sprint is to blame when the HTC EVO 4G (on Sprint) was the first non-Nexus phone to receive 2.2? And now of course the HTC lineup is on 2.3 and I STILL see customers coming in with issues over the bugginess of Samsung's 2.2 update.
As a salesperson who a) wants to serve his customers and b) doesn't want to deal with months of tech support headache I can not look a customer in the eyes and offer any confidence whatsoever in a non-Nexus Samsung Android phone.
Allow me to recap the biggest Samsung Android fail of all: the Moment, Intercept, Transform nightmare. I know these are completely different phones but I believe it's relevant to the broader discussion. The Moment was a bug ridden, slow mess of a phone, updates required plugging in and hard resetting, and I've seen some customers go through 4 or more of these via in store and / or warranty exchange. When software / firmware updates couldn't solve that disaster, what was Samsung's solution? Screw their current customers and pull the wool over a whole new batch of victims.
Enter the Intercept, another slow mess of a phone, full of bugs, horrible hardware buttons, terrible touch screen... here we go again. Solution? Release the Transform. Who knows the full extent of how good or bad that phone is; we intentionally tried not to sell it. Why? Samsung had already stabbed two waves of my valued customers in the back, and I was determined to prevent a third.
The Epic was just a capstone on the whole mess. Fine phone and all, but stringing customers out over 6 months on a promised update to an ALREADY older version of Android was the frosting on the cake. Not to mention the constant stream of Epic owners who I had to do hard resets on to clear the bugs of the Froyo update.
Is the Within going to be an awesome phone when it's released. OF COURSE. It will have Gingerbread, smoking fast specs, and that gorgeous Super AMOLED screen we all know and love. Reviewers love Samsung's brand new little darlings, but that's because they're not stuck with them for 12-22 months like the average contract toting customer. They don't re-release a review 8 months down the road when it still hasn't been updated, or the update is plagued with bugs. Sure they'll release a little blog blip about it, but that doesn't help the guy who still has 6-18 months on his contract with the Within.
With three other monster phones in the Sprint lineup, the Nexus S 4G (naked Android > hotter specs bogged down by OEM crapware), EVO 3D, and Photon 4G, I certainly won't point to the Within if a customer asks me. I won't say I told you so... but I told you so.
My advice? Wait for the Nexus based on the SII hardware.
Sorry for the rant.