1. myphone's Avatar
    is there a way to wipe the system beside the factory reset... i do the factory rest and its not wiping it.
    thanks
    07-31-2011 03:57 PM
  2. Baconator's Avatar
    [NOTE]This method did not seem to work.[/NOTE]

    1. Turn the power off. If your Nexus S is frozen, pull the battery out and reinsert it
    2. Hold the Volume Down button
    3. Press and release the Power button
    4. You are now presented with a menu that allows for Fastbook, Recovery, Clear Storage, and Simlock
    5. Select Clear Storage by pressing the Volume Down button
    6. Press and release the Power button
    7. Now simply confirm your decision: Volume Up for YES and Volume Down for NO


    This should delete all data on your phone. Be sure to back up the information you don't want to lose.

    Please let me know if this works.
    08-01-2011 12:30 AM
  3. myphone's Avatar
    1. Turn the power off. If your Nexus S is frozen, pull the battery out and reinsert it
    2. Hold the Volume Down button
    3. Press and release the Power button
    4. You are now presented with a menu that allows for Fastbook, Recovery, Clear Storage, and Simlock
    5. Select Clear Storage by pressing the Volume Down button
    6. Press and release the Power button
    7. Now simply confirm your decision: Volume Up for YES and Volume Down for NO


    This should delete all data on your phone. Be sure to back up the information you don't want to lose.

    Please let me know if this works.
    it seems not to be working, i hold the volume down then press the power... nothing happens.
    holding volume down and then holding the power button the device turns on as normal.
    anything i am missing?
    08-01-2011 12:54 AM
  4. Baconator's Avatar
    Ya that process didn't seem to work for me either.
    Is this the Factory reset process you did at first? If not here are some steps for this method.
    1. Goto setting > Privacy
    2. Goto setting > Privacy > Factory data reset

    3. Check on the Erase USB Sotrage and press Reset Phone button. (Clean everything in your USB storage)
    4. Press Erase everything to wipe out every everything.



    5. Your phone will be power-off and automatically reset. It may take only 1 minute.
    6. To make sure you have a clean installation, do not check on the backup and restore setting. So, the previous setting and apps will not restore into your fresh reset smartphone.
    08-01-2011 03:18 AM
  5. myphone's Avatar
    i have also done this, i think there is something really wrong with my phone as i get error messages for everything that runs on the phone when it starts. when i go into these menus i get "google framework has ended..." so when i uncheck those boxes they dont stay unchecked.
    but i have gone through and let the phone reset with this method and when it reboots... i dont have a freash start.
    Two things i downloaded right before all this happened... fandango and sywpe... maybe a virus?
    08-01-2011 09:57 AM
  6. myphone's Avatar
    just an update...
    called samsung, they had no way to fix the phone and had me send it in...
    Issue: force close on all programs.
    we will see what happens.

    Thanks for the help!!!
    08-01-2011 08:31 PM
  7. myphone's Avatar
    ok so just an update to this problem
    I sent the phone to samsung bc it was completely unusable. I just got the email with the problem and solution..
    Problem found:
    BAD BGA COMPONENT

    Solution:
    REPLACED PBA

    maybe it was caused by the 2.3.4 i put on there or maybe swype?
    anyhow, i will get it back in a few days and i am excited!

    thanks again for the help!
    08-16-2011 12:30 AM
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