And how does AT&T's say they got the stat?
Idk but at least they put a disclaimer based on a claim . T-mobile does nothing of that sort on theirs .
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And how does AT&T's say they got the stat?
Idk but at least they put a disclaimer based on a claim . T-mobile does nothing of that sort on theirs .
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See you don't know. But you're okay with AT&T doing it and not T-Mobile? That isn't very fair.
Edit - And T-Mobile does claim it .. on Download Speed only.
Claim what? Not even using a source or anything . They are claiming the fastest data network for downloads ? They don't disclaim it's an average or anything ....just they have The fastest data network. AT&T at very least claims it's an average . I have an issue with AT&T claiming that as well but they claim based on national average of signal . T-Mobile claims they are the fastest .
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AT&T isn't claiming a source but says strongest LTE and you're okay with it.
T-Mobile isn't claiming a source but says fastest on download speeds only but you're not okay with it.
Sorry that .. just isn't fair.
I am done with this thread. I am one for discussing but .. I can point out other carriers do the exact thing you claim to hate .. and you are okay with it. That simply shows you're trying to make T-Mobile look badly only because you had a bad experience and you want everyone to think that is how it is for them .. even if we prove time and time again it isn't for everyone.
Have a good one.
Here are two screen caps. Both are early morning hours when both carriers should have the best speeds. One is T-Mobile and the other AT&T. I had to cancel my phone service through AT&T because of dropped calls and this kind of data performance at my house. Only T-Mobile can get me LTE at my house and at these incredible speeds consistently. Verizon could get me the AT&T equivalent LTE but only at night so I dropped them as well.View attachment 165393View attachment 165394
It all depends on location. When AT&T first activated LTE here in Broomfield Colorado two summers ago, I would get about 40Mbps around town but near zero at my house. Their speed soon went down to about 10Mbps around my town and still near zero at my house.
T-Mobile has only gotten better. Places where I got no data, now have solid LTE, and my speeds keep getting faster.
And customer service is top notch on T-Mobile when I have post paid as I do. When I had prepaid it was just plain bad and it was outsourced.
Frankly, if we are looking at RootMetrics for speed, we need to be looking at something similar for customer service (JD Power?) to rank TMO overall, nationwide.
Maybe the T-Mobile CS reps just didn't like you or your attitude?I was on post paid and I had to call them at least 30 times for one issue and spoken to over 40-50 people for the life of being on t-mobile for only 8 months.
Outside I typically averaged 4 Mbps to around 20 Mbps tops . The highest I've seen was 39 Mbps but far beyond the average. At home I got zero.
I had to call them 30 times and talked to 30 different reps about one issue .. Took them 2 months to figure out I returned a device 2 months ago. I wonder if that warrants great customer service
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Maybe the T-Mobile CS reps just didn't like you or your attitude?
Last time I called T-Mobile was two weeks ago after buying my Gear S watch at my local T-Mobile store. The watch wasn't displaying it's phone number in the about section. The guy asked how long ago it was activated and I told him an hour. He said just wait a little while and it will eventually show up and it did, Saying thank you and please go a long way. You can't call while you are upset.
Enjoy Verizon. They got where they are from being good. I just couldn't get LTE at my house which makes a carrier worthless to me.Lol I didn't show them a rude attitude at all . Got frustrated toward the end but I know how the system works ...being rude to them they have little incentive to actually help you . These people were nice but said they would do something and nothing actually happened or outright lied to me. I've actually had a fantastic customer service experience so far with Verizon and I've heard horror stories about them
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I had to call them 30 times and talked to 30 different reps about one issue .. Took them 2 months to figure out I returned a device 2 months ago. I wonder if that warrants great customer service
Right, I've read some of what you've been through, and you got a raw deal. And "attitude" may be a factor in a single interaction, but when you're getting the same result over and over with different reps at different levels, it's hard to blame "attitude."
Lol my attitude? I was polite to them 99% of the time .....toward the end I just got frustrated . I know people who done this kind of stuff and it gets you nowhere being rude to a customer service rep. These people while nice were clearly clueless in what they were doing
Enjoy Verizon. They got where they are from being good. I just couldn't get LTE at my house which makes a carrier worthless to me.
You had a bad experience with T-Mobile, others don't. Except that and move on. Do you really have to keep insisting that they are bad for everyone when many people have excellent service? Stop wasting a part of your day today talking about something that no longer has a part in your life. Your experience isn't mine or many others.
Ok, please move on. Enough already.Yeah but in my opinion they are like car salesmen ....,they lie , lie and lie. They have said they have been nominated for 2nd best customer service in the wireless industry ? The amount of different reps I've spoken to makes be beg to defer on that . Fastest network ? Never really got higher then 20 Mbps . Got rid of contracts ? Yeah for people who don't upgrade every 2 years perhaps but if you upgrade yearly or every 24 months like I guess most people here do and even a lot of the average joes do as well it's finance charges they are hiding behind and calling contract free.
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