Advanced Calling 1.0 Issues on Verizon with my Moto X Pure Edition

[azdmelani]

I added the advanced calling feature on my phone today. Now I can only hear the other person if on speakerphone, and it drops calls constantly.

Anyone else having this issue? (I'm in NYC). Think I might remove it from my phone

 

[lk2race]

Re: Advanced calling issues- verizon

I added the advanced calling feature on my phone today. Now I can only hear the other person if on speakerphone, and it drops calls constantly.

Anyone else having this issue? (I'm in NYC). Think I might remove it from my phone

If it is not a full bars call drops happen more often. If you have week signal switch it off.

 

[jephanie]

Re: Advanced calling issues- verizon

I've been having similar issues. Totally unable to use the earpiece/microphone as a normal phone because the other party can't hear me. Speakerphone and headset jack work fine.

Am waiting on a replacement to arrive.

Sent from my XT1575 using Tapatalk

 

[azdmelani]

Re: Advanced calling issues- verizon

Chatting with a rep now, I think something happened to my earpiece?

 

[azdmelani]

Re: Advanced calling issues- verizon

After 4 hours, a lot of tech troubleshooting and chatting with various reps, I finally was able to get a code for a free Moto maker replacement. Showing as delivery 10/30.

Bottom line: I think this was a phone defect, not an advanced calling defect.

 

[ibcop]

Re: Advanced calling issues- verizon

After 4 hours, a lot of tech troubleshooting and chatting with various reps, I finally was able to get a code for a free Moto maker replacement. Showing as delivery 10/30.

Bottom line: I think this was a phone defect, not an advanced calling defect.

Having the same issue. The rep had me clear the cache and do a factory reset - not sure why but it didn't correct it. Have to call back tomorrow and do an exchange.

 

[azdmelani]

Re: Advanced calling issues- verizon

Didn't correct mine either. Good luck!

 

[EJT]

Re: Advanced calling issues- verizon

Yeah, it has to be the phone......VoLTE works fine for me.

 

[Ry]

Re: Advanced calling issues- verizon

Enhanced 4G LTE Model enabled?

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[levan jangveladze]

Re: Advanced calling issues- verizon

when i call screens shut down pleas can someone help me htc one m8 verizon unlock 4.4.2

 

[alphabets]

Re: Advanced calling issues- verizon

I've only use a it a few times since adding the feature to my line last week, but so far no issues. What a difference is sound quality. It sounds like the person is standing right next to you!!

 

[jephanie]

Re: Advanced calling issues- verizon

After 4 hours, a lot of tech troubleshooting and chatting with various reps, I finally was able to get a code for a free Moto maker replacement. Showing as delivery 10/30.

Bottom line: I think this was a phone defect, not an advanced calling defect.

Exact same thing for me. Am waiting on my code (still).

Sent from my XT1575 using Tapatalk

 

[jephanie]

Re: Advanced calling issues- verizon

After trying to arrange a return/exchange for TWO WEEKS, I finally got a PIN code for Motomaker.

And.......

......it's invalid.

Motorola customer service sucks.

 

[azdmelani]

Oh man!!! Did you call the number on the pin email? If you didn't get one let me know and I can PM you the number I have!

 

[Ry]

Re: Advanced calling issues- verizon

After trying to arrange a return/exchange for TWO WEEKS, I finally got a PIN code for Motomaker.

And.......

......it's invalid.

Motorola customer service sucks.

Hi - is this related to Advanced Calling on Verizon?

 

[jephanie]

Re: Advanced calling issues- verizon

Hi - is this related to Advanced Calling on Verizon?

It appears so. I had to deactivate it altogether (on my VZW plan and on the device) and it seems that reception is improved.

EDIT: And the code finally worked for me to order the replacement this morning.

 

[azdmelani]

Re: Advanced calling issues- verizon

It appears so. I had to deactivate it altogether (on my VZW plan and on the device) and it seems that reception is improved.

EDIT: And the code finally worked for me to order the replacement this morning.

Great. What's the estimated date?

I'm still afraid to turn on the advanced calling.

 

[jephanie]

Re: Advanced calling issues- verizon

Great. What's the estimated date?

I'm still afraid to turn on the advanced calling.

I should have it by spring, 2016, though the Moto rep who contacted me claims they'll work to expedite it. And, yes, definitely skip on the advanced calling. Although it's the only way to have voice and data simultaneously, it apparently sucks.

 

[alphabets]

Re: Advanced calling issues- verizon

Advanced calling/Google Voice dilemma!!!

So, unless it's a huge coincidence, once I activated the advanced calling feature through Verizon, that also happens to be the last day either my wife or I were able to receive google voice voicemails. Now, when we receive calls it skips voice and goes right into a message about not having our mailbox set up. I disabled the feature from both of our phones just now on the Verizon site. I'll report back if that fixes it.

Anyone else with Advanced and Voice having any issues??

 

[jephanie]

Re: Advanced calling issues- verizon

So Advanced Calling 1.0 sucks. It is apparently the driver of the issues I was having with my XPE. Sadly, it's the only way to get simultaneous voice and data. So either risk crappy voice so you can have simultaneous data, or get great voice and no data.

<sigh>