Just figured I would share my chat log, 8/28: 12:00 ET, watch shows backordered, free band showed shipped Friday, tracking number never showed movement until last night.
Akshay (Samsung Agent)(08-28-2018 11:53:26 AM) I see that your order is currently backordered and it will get ship soon, as of not we do not have an estimated date for shipping.
Akshay (Samsung Agent)(08-28-2018 11:53:36 AM) Once shipped, you will receive an email confirmation with the tracking number and shipping details to your registered e-mail address.
User (08-28-2018 11:55:07 AM) and obviously I can't cancel the order since the "Free" part of the order shipped. Is that correct?
Akshay (Samsung Agent)(08-28-2018 11:57:06 AM) Yes, as your order is confirmed and shipped it is not possible to cancel your order, however at the time of delivery you can refuse your order and get complete refund.
Akshay (Samsung Agent)(08-28-2018 12:00:31 AM) Hope we are still connected?
User (08-28-2018 12:01:27 AM) yes, thank you for your help, i know it isn't your fault but it is frustrating Samsung treats preorders this way. Have a good day and good luck dealing with irritated customers.
Akshay (Samsung Agent)(08-28-2018 12:02:06 AM) I understand, we appreciate your patience and understanding