Anyone else had trouble trying to use the samsung.com site?

[Richard_Indy]

I went through the whole process to order my S23U 512gb with a note 8 as a trade in. It pulls up a special AT&T popup window and I mutlifactored into AT&T to complete the order and it hangs. It never transfers over to AT&T. I tried different browsers, I tried doing the order from my phone, I even fried InCognito/InPrivate modes. No such luck.

I wanted to use the Samsung site to get there extra gimmies. I ended up ordering through the AT&T site with an expected delivery between Mar1st and the 8th.

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[fuzzylumpkin]

Yep, their site is pretty awful. I fully expect a crash or two whenever I try to place an order with them.

 

[Richard_Indy]

Yep, their site is pretty awful. I fully expect a crash or two whenever I try to place an order with them.

Pretty crappy to throw extra freebies at folks to entice them to buy only for the shopper to give up and go elsewhere and accept less for their purchase.

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[T48]

I went through the whole process to order my S23U 512gb with a note 8 as a trade in. It pulls up a special AT&T popup window and I mutlifactored into AT&T to complete the order and it hangs. It never transfers over to AT&T. I tried different browsers, I tried doing the order from my phone, I even fried InCognito/InPrivate modes. No such luck.

I wanted to use the Samsung site to get there extra gimmies. I ended up ordering through the AT&T site with an expected delivery between Mar1st and the 8th.

Sent from my SM-S908U using AC Forums mobile app

I had the exact same issue & could not resolve it. Was going through the Samsung site for the same reason as you.

 

[mustang7757]

I had the exact same issue & could not resolve it. Was going through the Samsung site for the same reason as you.

Try Samsung shop app?

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[Richard_Indy]

Try Samsung shop app?

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Yes I tried that as well, no luck. I even tried again tonight to look into doing another upgrade on another line. No go.

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[mustang7757]

Yes I tried that as well, no luck. I even tried again tonight to look into doing another upgrade on another line. No go.

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You have a ipad or iphone maybe try on Safari?

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[danhartman26]

I just ordered mine about an hour ago on the shop samsung site. Used Rakuten and the military discount program without issue.

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