Anyone else having awful time with network connection on T-Mobile/Sprint network?

[amyf27]

I have a factory unlocked s 21 ultra using it on the T-Mobile Sprint network. This evening I have had the worst time connecting to multiple apps across-the-board pretty much and some issues sending messages. I was wondering if there was an issue with T-Mobile Sprint in general like maybe they had an outage or something I might factory reset this phone

 

[mustang7757]

You have Tmobile sim or Sprint?

 

[amyf27]

You have Tmobile sim or Sprint?

T-Mobile Sim. I have Sprint billing. No issues really till today. Have had this Sim for several weeks

 

[mustang7757]

T-Mobile Sim. I have Sprint billing. No issues really till today. Have had this Sim for several weeks

Have you checked maybe your area has a tower down or something related ?

 

[amyf27]

Have you checked maybe your area has a tower down or something related ?

Haven't checked that yet. Husband and daughter have iphones on my account without any issues.

 

[mustang7757]

Haven't checked that yet. Husband and daughter have iphones on my account without any issues.

Oh then most likely not, try rebooting the phone to refresh it if you haven't yet.

 

[amyf27]

Rebooted once. Considering a factory reset

 

[mustang7757]

Wait , try reset network in settings>general management>reset>reset network
Youll have to reenter wifi passwords

 

[Grabber5.0]

T-Mobile Sim. I have Sprint billing. No issues really till today. Have had this Sim for several weeks

Ah, now it is clear. That's a very important distinction. You have TNX, as do I. I started having issues sending text messages a couple of days ago on my Samsung S21 (which I've had for about three weeks - hmmm...). Yesterday I had an issue with data after I left the house. Toggling airplane mode always fixes it for me. I had the same problem in March for several days with a different phone (OnePlus 8). I reset network settings once, and it was good for a few days but returned. I then chatted with an agent who tried refreshing my device (or something, I don't recall exactly), but it didn't work, so I switched back to the Sprint sim. You're the first person I've seen report this other than myself. I haven't contacted support yet this time, but I'm hoping to talk to someone in tech support, because this has to be more common than just two people and three phones.

 

[stevetaz]

S21 5G on Sprint using a TMo sim here and I have not noticed any connection issues over the last few days. Long Island, NY

What are your locations where you experienced the issue?

 

[Grabber5.0]

I'm in Kansas City

 

[amyf27]

Ended up factory resetting that same night. Been fine since.

 

[Grabber5.0]

That might help for a while, but given I've experienced it consistently on two different phones, I suspect it will happen again. I'm convinced this is something that will require a fix on either the network or a software update to the phones. The most I'm willing to do is reset my network settings. I hate setting up my primary phone after a reset, because I have VPN access apps that are a pain to set up each time.

 

[amyf27]

Same here with the VPN but it's not too bad because mine sends a text alert to the phone with a code. I did end but factory resetting the phone and it's been fine since