Anyone Else Notice... Verizon Cloud...

[mjl574]

Continuing this thread going ... as today it's the 27th, another deadline passed that Verizon promised the broken Cloud will be repaired and all data restored.

Well... Verizon is fully placing the blame on the Vendor... this after nearly FIVE weeks of the Cloud being down. The supervisors and AD's have absolutely NO answer and the NRB is not answering any questions.

This incredulous fiasco is one of the most disastrous blunders for the many folks who need the data on the Cloud that we've backed up directly to the VZ Cloud. I for one have taken the approach that if the data is ever recovered, it's going directly to Google's Cloud. Verizon will never again have anything of importance stored on their servers or in their possession. I will only use their phone for contact, nothing more.

Verizon is also keeping this whole Cloud fiasco very quiet and I'm surprised no media has written anything about this blundering problem.

Nearly five weeks folks... what a cluster you-know-what!

As frustrating as it is, the issue is with the vendor that provides the cloud service, not Verizon, and definitely not the NRB. Should the issue have been fixed weeks ago? Heck yeah! But blaming Verizon would be like blaming your ISP because Netflix stopped working due to an issue on their end. All the other websites you visit in my analogy are working, so it's obviously not the fault of your ISP. I am a customer myself, and I'm pissed, too. If you want somebody to blame, blame Syncronoss. You'll see in the cloud app that they are the company (not) providing the service otherwise known as Verizon Cloud.

 

[Climb14er]

As frustrating as it is, the issue is with the vendor that provides the cloud service, not Verizon, and definitely not the NRB. Should the issue have been fixed weeks ago? Heck yeah! But blaming Verizon would be like blaming your ISP because Netflix stopped working due to an issue on their end. All the other websites you visit in my analogy are working, so it's obviously not the fault of your ISP. I am a customer myself, and I'm pissed, too. If you want somebody to blame, blame Syncronoss. You'll see in the cloud app that they are the company (not) providing the service otherwise known as Verizon Cloud.

I said it was the vendor. And I also said I will never allow Verizon to handle any of my Cloud files again. I don't do business with the vendor. I have done business with VZ for many years. I hold VZ responsible! You have your opinion... I have mine!

 

[Climb14er]

Verizon Tech Support Rep here: Been getting a lot of calls. All we know is that the vendor is working on the issue.

5.5 weeks, blown past FIVE separate time texts detailing the repair will be completed. Just heard that your company has given up letting folks know when the Cloud will be up and running.

I'm not blaming company reps like you! I'm blaming the VZ executives and the NRB and the idiotic vendor for this absurd fiasco. You can bet VZ will claw back money from the vendor for their complete incompetence. Even if VZ gets another Cloud vendor, I and many others,will never be a part of it again!

The only reason I'm now continuing the thread is to alert others as to the sheer lunacy of Verizon and the NRB and to steer them away from using the Cloud or any other service that Verizon offers other than basic phone and data communication and transmission.

Verizon as a company needs real help in their customer service protocols and their management approach to returning important calls from longtime business customers.

It's OK for them to spend 4.5 BILLION buying Yahoo... but they cannot return calls from customers who've paid them lots of bucks over the many years of loyalty.

I hope a lot of folks read this thread and learn that Verizon is ONLY out for themselves and could care less to very little about really taking care of their customers.